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For Companies At a Glance
- Tasks: Manage client accounts and ensure high satisfaction and retention.
- Company: Dynamic company based in Stamford with a focus on customer service.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Why this job: Be the first point of contact and make a real difference for clients.
- Qualifications: Strong communication skills and experience in customer service.
- Other info: Office-based role with a Monday to Friday schedule.
The predicted salary is between 30000 - 38000 £ per year.
Job Description
Senior Retentions Executive
Location : Stamford
Salary £30k – £38k
Hours : Monday – Friday – 08:45 – 17:30 ( Full time – Office based )
- Manage and nurture a portfolio of client accounts, ensuring high levels of satisfaction and retention.
- First point of contact for customer queries, service issues and work to resolve promptly and professionally, via telephony and LifeChat.
- Liaise daily with the IT opera…
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Senior Retention Executive employer: Commercial Recruitment
Contact Detail:
Commercial Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retention Executive
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Senior Retention Executive, you'll be the first point of contact for clients. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to handle any situation.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to take on the challenge of retaining those valuable client accounts.
We think you need these skills to ace Senior Retention Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client account management and retention strategies. We want to see how you've kept customers happy and engaged in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Retention Executive role. Share specific examples of how you've resolved customer issues and improved satisfaction.
Showcase Your Communication Skills: As the first point of contact for customer queries, we need to see your communication skills in action. Use clear and professional language throughout your application to demonstrate your ability to handle service issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Commercial Recruitment
✨Know Your Clients
Before the interview, research the company’s client base and understand their needs. This will help you demonstrate your ability to manage and nurture client accounts effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved customer queries or service issues in the past. Highlight your approach to ensuring high levels of satisfaction and retention, as this is crucial for the role.
✨Familiarise Yourself with Communication Tools
Since you'll be using telephony and LifeChat, make sure you're comfortable discussing these platforms. Mention any relevant experience you have with similar tools during the interview.
✨Demonstrate Your Team Spirit
As a Senior Retention Executive, you'll need to liaise with various teams. Be ready to discuss how you’ve collaborated with others in previous roles to achieve common goals and improve client satisfaction.
