At a Glance
- Tasks: Provide top-notch customer support and manage administrative tasks in a dynamic environment.
- Company: Join a professional team in the insurance sector based in Peterborough.
- Benefits: Competitive salary up to £25,500 and opportunities for skill development.
- Other info: Office-based role with a focus on teamwork and career growth.
- Why this job: Make a real difference by helping clients navigate their insurance needs.
- Qualifications: Experience in customer service and strong IT skills are essential.
The predicted salary is between 25500 - 25500 £ per year.
We are seeking a highly organised and professional Insurance Customer Service Administrator to join our clients team. This role involves providing exceptional customer support, managing administrative tasks, and ensuring smooth communication between clients and internal departments. The successful candidate will utilise their strong organisational skills and IT proficiency to contribute to the efficient operation of our customer service functions. This is a paid position suitable for individuals with relevant experience or those eager to develop their skills in a dynamic environment.
Responsibilities
- Handle customer enquiries via phone, email, and other communication channels with professionalism and courtesy, including provision of guidance relating to the customer treatment pathway.
- Maintain accurate records of customer interactions using CRM software and other relevant systems.
- Review notes and reports of ongoing claims and liaison with the Claims Team.
- Coordinate with internal teams to ensure timely resolution of customer issues and follow-up actions.
- Execute the Scanning function to transition the business from manual to electronic records.
- Provide guidance to clients regarding claims procedures and policy coverage.
- Ensure compliance with organisational policies, procedures, and regulatory requirements.
- Manage your own workflow in a timely manner.
- Take required actions to resolve potential and existing complaints, discussing any complaints or claims that may become contentious with the Customer Service Manager.
- Undertake Financial Conduct Authority (FCA) Training as required and keep yourself up to date with any relevant regulation changes.
Essential
- Proven experience in an insurance telephone-based customer service role.
- Strong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Demonstrated organisational skills with the ability to prioritise tasks effectively.
- Ability to manage time efficiently whilst handling multiple responsibilities simultaneously.
Work Location: In person
Insurance Customer Service Administrator in Peterborough employer: Commercial Recruitment
Join a dynamic team in Peterborough as an Insurance Customer Service Administrator, where you will thrive in a supportive work culture that values professionalism and growth. With a focus on employee development, we offer comprehensive training opportunities and a collaborative environment that encourages innovation and efficiency. Enjoy the benefits of a competitive salary and the chance to make a meaningful impact in customer service while working in a vibrant office setting.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Customer Service Administrator in Peterborough
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! Make sure you look professional and polished for your interview. First impressions matter, and looking smart can give you an extra boost of confidence.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Insurance Customer Service Administrator in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in customer service, especially in the insurance sector. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Insurance Customer Service Administrator role. Share specific examples of how you've handled customer enquiries and resolved issues in the past.
Show Off Your IT Skills:Since this role requires strong computer literacy, make sure to mention your proficiency with Microsoft Office Suite and any CRM software you’ve used. We love seeing candidates who are tech-savvy and can adapt quickly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Commercial Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance processes and customer service best practices. Familiarise yourself with common claims procedures and policy coverage, as this will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Organisational Skills
Prepare examples from your past experience where you've successfully managed multiple tasks or resolved customer issues efficiently. This will demonstrate your ability to handle the responsibilities of the role and keep everything running smoothly.
✨Practice Your Communication
Since you'll be handling customer enquiries via various channels, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend to refine your responses and ensure you come across as courteous and confident.
✨Familiarise Yourself with CRM Software
If you have experience with CRM systems, be ready to discuss it. If not, take some time to learn the basics of popular CRM software. Showing that you're tech-savvy and willing to learn will impress the interviewers and highlight your adaptability.
