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- Tasks: Help clients find the perfect venues for their events and negotiate great deals.
- Company: Join a dynamic team in Stamford focused on exceptional customer service.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for growth.
- Why this job: Make memorable events happen while honing your negotiation and organisation skills.
- Qualifications: Strong communication skills and a knack for customer service.
- Other info: Fast-paced environment with plenty of opportunities to learn and grow.
The predicted salary is between 25000 - 25000 £ per year.
Location: Stamford
Salary: £25000
Hours: Monday - Friday 08:45 - 17:30
Responsibilities:
- Identify and source suitable venues that match the event’s requirements, including location, capacity, facilities, and budget constraints.
- Work closely with clients to understand their event needs, objectives, and preferences, ensuring that venue options align with their vision.
- Negotiate competitive rates, terms, and conditions with venue suppliers, ensuring the best possible deal for the client.
- Organize and conduct site visits to assess the suitability of venues, evaluating factors like accessibility, ambiance, and logistical capabilities.
- Maintain up-to-date knowledge of both UK and international venues, participating in site visits and industry expos/events.
- Ensure venue options align with the client’s budget, providing cost-effective options.
- Build and maintain strong relationships with venue suppliers, ensuring reliable service and the best treatment for clients.
- Create detailed venue proposals, including recommendations and any considerations for the client when needed.
- Address any issues or challenges that arise with venues, including last-minute changes or emergencies, ensuring minimal disruption to the event.
- Advise on and incorporate sustainable venue options and practices, aligning with clients’ environmental goals.
- Maintain thorough records of all venue-related communications, contracts, and decisions, ensuring transparency and easy reference.
- Gather feedback on venue performance, contributing to post-event reviews and continuous improvement of venue selection processes.
- Provide regular updates to clients on venue search progress, addressing any concerns or additional requirements as they arise.
Key skills:
- Good levels of written and spoken English
- Excellent customer service skills with good negotiation skills
- Able to self-manage
- Flexible and comfortable with fast paced change
- Excellent organisation and time management skills
- Able to work under own initiative and under pressure
- Unafraid of new challenges
Customer Service in Peterborough employer: Commercial Recruitment
Contact Detail:
Commercial Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Peterborough
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This way, you can tailor your answers to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful ones about the role or the team. It shows you're genuinely interested and helps you figure out if it's the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Customer Service in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service role. Highlight your relevant experience and skills, especially those that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background aligns with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: Since good written English is key for this role, make sure your application is clear and free of errors. We appreciate attention to detail, so take the time to proofread and polish your submission before hitting send.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Commercial Recruitment
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the role of a Customer Service Executive. Familiarise yourself with the key responsibilities, like sourcing venues and negotiating rates. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you’ve successfully resolved issues or built strong relationships with clients. This will demonstrate your ability to handle the demands of the role effectively.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as last-minute changes or client complaints. Think through potential scenarios beforehand and outline your thought process. This shows that you can think on your feet and are prepared for the fast-paced nature of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or how they measure success in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.