At a Glance
- Tasks: Manage client relationships, drive renewals, and analyse data for sales strategies.
- Company: Dynamic global venue sourcing solution with a focus on growth.
- Benefits: Competitive salary up to £35k, career development, and a vibrant office culture.
- Other info: Office-based role in Peterborough with opportunities for professional growth.
- Why this job: Join a fast-paced team and make a real impact in client retention and sales.
- Qualifications: Experience in sales or account management with strong analytical skills.
The predicted salary is between 30000 - 35000 £ per year.
Location: Peterborough - Office based (strictly no hybrid or remote)
Hours: Monday to Friday 08:45 - 17:30
Salary: Up to £35k
Role Overview
We are looking for a commercially minded, data-driven Retention & Sales Executive to join a growing global venue sourcing solution specializing in promoting venues and hotels through advertising on their platform. This role blends relationship management, sales, and analytical insight.
You will be responsible for retaining existing hotel partners, driving renewals, and identifying upsell opportunities, while also engaging new prospects through targeted outreach. A key part of your success will come from interpreting data, understanding website traffic, user behaviour, and market trends to inform sales strategy and demonstrate value to clients.
Key Responsibilities
- Client Retention & Account Management
- Manage and nurture relationships with existing hotel members to ensure high renewal rates
- Proactively engage clients ahead of renewal periods with performance insights and recommendations
- Deliver a consultative approach, demonstrating the value of continued membership
- Identify and execute upsell opportunities, including premium listings, enhanced visibility, and advertising features
- Present tailored solutions based on client goals and platform performance data
- Meet and exceed monthly and quarterly revenue targets
- Conduct outbound outreach (primarily email) to prospective hotel and venue partners
- Introduce the agency's platform, value proposition, and advertising opportunities
- Build a pipeline of qualified leads and convert them into paying members
- Data Analysis & Insights (Core Focus)
- Analyse website traffic, user engagement, and conversion data to identify trends and opportunities
- Use data to support client conversations, renewals, and upselling strategies
- Research venues and market segments to uncover new business opportunities
- Track campaign performance and provide actionable recommendations to clients and internal teams
- Work closely with Marketing to align outreach campaigns with audience insights and trends
- Partner with Operations to ensure smooth onboarding and delivery for clients
- Share data-driven insights to improve lead quality and conversion rates
Skills & Experience
Essential:
- Proven experience in sales, account management, or client retention
- Strong analytical skills with the ability to interpret data and translate it into commercial opportunities
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Commercial awareness and a results-driven mindset
Desirable:
- Experience working with CRM systems and analytics tools (e.g., Google Analytics, HubSpot, or similar)
- Experience in digital advertising or marketplace platforms
Customer Retentions Manager (Hybrid) in Peterborough employer: Commercial Recruitment
At Commercial Recruitment, we pride ourselves on being an excellent employer that fosters a vibrant work culture in Peterborough. Our team enjoys competitive salaries, a supportive environment for professional growth, and the opportunity to engage with clients in meaningful ways. We believe in empowering our employees through continuous development and a collaborative atmosphere, making it a rewarding place to build a career in sales.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retentions Manager (Hybrid) in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Commercial Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Commercial Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Retentions Manager (Hybrid) in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Commercial Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Commercial Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Commercial Recruitment!
How to prepare for a job interview at Commercial Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
