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- Tasks: Lead and inspire teams to achieve operational excellence and meet targets.
- Company: Dynamic agency focused on growth and team development.
- Benefits: Competitive salary, supportive work environment, and career advancement opportunities.
- Why this job: Shape the future of operations while empowering your team to excel.
- Qualifications: Proven leadership skills and a strategic mindset.
- Other info: Join a collaborative culture that values transparency and continuous improvement.
The predicted salary is between 36000 - 38000 £ per year.
Operations Team Manager
Location: Based at Stamford
Hours: Monday - Friday 08:45 - 17:30
Salary: £36k - £38k
We are looking to recruit a strategic and experienced Operations Team Manager who knows how to build strong teams and deliver high standards across the business. To bring commercial awareness, clear communication, and a practical approach to risk management, efficiency and continuous improvement. This role requires a Manager who leads with clarity and empathy and creates an environment where the team is supported and motivated to perform at their optimum best. You will work closely with the leadership team to shape and deliver the agency's operational strategy. The role involves strengthening processes, developing talent and ensuring the business runs smoothly, championing KPI delivery, managing costs with care and maintaining transparency across all operations.
Key responsibilities:
- Achievement of Financial and Non-Financial targets in conjunction with department managers and leadership team.
- Line management of Direct reports.
- Support and mentor department Managers.
- Set training and development programmes to pre-agreed standards in conjunction with Project Manager and leadership team.
- Ensure teams are delivering to agreed SOP and SLA's including pre and post calls.
- Monthly review of pre and post call feedback.
- Support on client reviews when required.
- Escalation process, support with supplier issues, client issues and internal team issues.
- Weekly review of provisional and confirmed bookings to ensure accurate recording and check for discrepancies.
- Ensure teams capturing repeat bookings of clients by reviewing recurring events.
- Monthly intercompany reviews.
- Intercompany referrals - maximising opportunities for these and reporting on it.
- Produce report for management meetings on KPIs & target progress.
- Attendance to monthly meeting.
- Manage the Office Etiquette to pre-agreed standards and ensure day to day office coverage.
Client And Sales Team Manager in Peterborough employer: Commercial Recruitment
Contact Detail:
Commercial Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client And Sales Team Manager in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Client and Sales Team Manager role. You never know who might have the inside scoop on an opportunity that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operational strategies and think about how your experience aligns with their goals. This will help you stand out as someone who’s genuinely interested in contributing to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can build strong teams and deliver high standards. Use specific examples from your past experiences to showcase your skills in risk management and efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client And Sales Team Manager in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Operations Team Manager role. Highlight your strategic thinking, team-building abilities, and any relevant achievements that showcase your commercial awareness.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've led teams, managed risks, and improved processes in previous roles.
Showcase Your Leadership Style: In your application, let us know how you lead with clarity and empathy. We want to see how you create supportive environments for your team and motivate them to achieve their best. Share stories that illustrate your approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Commercial Recruitment
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've achieved financial and non-financial targets in previous positions. This shows you understand the importance of metrics in operations management.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership approach, especially in building strong teams and mentoring managers. Think about specific situations where you led with clarity and empathy, as this aligns perfectly with what they’re looking for.
✨Be Ready to Discuss Process Improvements
Think of instances where you’ve strengthened processes or improved efficiency in your past roles. Be specific about the strategies you implemented and the outcomes. This will demonstrate your practical approach to continuous improvement.
✨Engage with Their Vision
Research the company’s operational strategy and be prepared to discuss how you can contribute to it. Show enthusiasm for their goals and articulate how your experience aligns with their vision for the agency's future.
