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- Tasks: Engage clients, drive renewals, and identify upsell opportunities using data insights.
- Company: Dynamic agency focused on client retention and sales growth.
- Benefits: Competitive salary, career development, and a vibrant office culture.
- Other info: Opportunity to work closely with marketing and enhance your data-driven decision-making skills.
- Why this job: Make a real impact by blending sales with data analysis in a fast-paced environment.
- Qualifications: Experience in sales or account management with strong analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Stamford - Office based (strictly no hybrid or remote)
Hours: Monday to Friday 08:45 - 17:30
We are looking for a commercially minded, data-driven Retention & Membership Sales Executive. This role blends relationship management, sales, and analytical insight.
You will be responsible for retaining existing clients, driving renewals, and identifying upsell opportunities, while also engaging new prospects through targeted outreach. A key part of your success will come from interpreting data, understanding website traffic, user behaviour, and market trends to inform sales strategy and demonstrate value to clients.
- Client Retention & Account Management
- Proactively engage clients ahead of renewal periods with performance insights and recommendations
- Identify and execute upsell opportunities, including premium listings, enhanced visibility, and advertising features
- Present tailored solutions based on client goals and platform performance data
- Conduct outbound outreach (primarily email) to prospective clients.
- Introduce the agency's platform, value proposition, and advertising opportunities
- Data Analysis & Insights (Core Focus)
- Analyse website traffic, user engagement, and conversion data to identify trends and opportunities
- Use data to support client conversations, renewals, and upselling strategies
- Track campaign performance and provide actionable recommendations to clients and internal teams
- Work closely with Marketing to align outreach campaigns with audience insights and trends
- Share data-driven insights to improve lead quality and conversion rates
Proven experience in sales, account management, or client retention.
Strong analytical skills with the ability to interpret data and translate it into commercial opportunities.
Excellent written communication skills, particularly for email outreach.
Ability to manage multiple accounts and priorities in a fast-paced environment.
Commercial awareness and a results-driven mindset.
Experience working with CRM systems and analytics tools (e.g., Experience in digital advertising or marketplace platforms).
Data-driven decision making.
Relationship building and client retention.
Locations
Retention Manager (Hybrid Working) in Lincolnshire, Stamford employer: Commercial Recruitment
Contact Detail:
Commercial Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Manager (Hybrid Working) in Lincolnshire, Stamford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an insider's edge!
✨Tip Number 3
Prepare for the interview by practising common questions related to retention and sales. Think about how you can use data to drive decisions and be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest and highlighting a key point from your conversation can keep you top of mind for the hiring team.
We think you need these skills to ace Retention Manager (Hybrid Working) in Lincolnshire, Stamford
Some tips for your application 🫡
Show Your Data Skills: Make sure to highlight your analytical skills in your application. We want to see how you interpret data and use it to drive sales and client retention. Share specific examples of how you've used data to inform your strategies.
Tailor Your Approach: Just like you would for a client, tailor your application to us! Mention how your experience aligns with the role and our values. This shows that you understand what we’re looking for and that you’re genuinely interested.
Keep It Professional Yet Engaging: Your written communication is key, especially since this role involves a lot of email outreach. Keep your tone professional but don’t be afraid to let your personality shine through. We love a bit of character!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Commercial Recruitment
✨Know Your Data
Since the role is heavily data-driven, make sure you brush up on your analytical skills. Be prepared to discuss how you've used data in past roles to drive client retention and sales. Bring examples of how you've interpreted data to inform strategies.
✨Tailor Your Approach
Understand the company's platform and value proposition inside out. During the interview, be ready to present tailored solutions based on hypothetical client goals. This shows that you can think on your feet and align with their needs.
✨Showcase Your Communication Skills
As excellent written communication is key for this role, practice articulating your thoughts clearly. You might even want to prepare a mock email outreach scenario to demonstrate your approach to engaging clients effectively.
✨Demonstrate Commercial Awareness
Familiarise yourself with current market trends and how they impact client retention. Be ready to discuss how you would identify upsell opportunities and engage clients ahead of renewal periods, showcasing your proactive mindset.