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- Tasks: Manage client relationships, drive renewals, and identify upsell opportunities using data insights.
- Company: Dynamic agency in Stamford focused on client retention and sales.
- Benefits: Competitive salary up to £30k, supportive team environment, and growth opportunities.
- Other info: Fast-paced environment with a focus on collaboration and results.
- Why this job: Join a data-driven team and make a real impact on client success and satisfaction.
- Qualifications: Experience in sales or account management with strong analytical skills.
The predicted salary is between 30000 - 30000 £ per year.
Location: Stamford - Office based (strictly no hybrid or remote)
Hours: Monday to Friday 08:45 - 17:30
Salary: Up to £30k
Role Overview: We're looking for a commercially minded, data-driven Retention & Membership Sales Executive. This role blends relationship management, sales, and analytical insight. You'll be responsible for retaining existing clients, driving renewals, and identifying upsell opportunities, while also engaging new prospects through targeted outreach. A key part of your success will come from interpreting data, understanding website traffic, user behaviour, and market trends to inform sales strategy and demonstrate value to clients.
Key Responsibilities
- Client Retention & Account Management
- Manage and nurture relationships with existing clients to ensure high renewal rates
- Proactively engage clients ahead of renewal periods with performance insights and recommendations
- Deliver a consultative approach, demonstrating the value of continued membership
- Identify and execute upsell opportunities, including premium listings, enhanced visibility, and advertising features
- Present tailored solutions based on client goals and platform performance data
- Meet and exceed monthly and quarterly revenue targets
- Conduct outbound outreach (primarily email) to prospective clients. Introduce the agency's platform, value proposition, and advertising opportunities
- Build a pipeline of qualified leads and convert them into paying members
- Analyse website traffic, user engagement, and conversion data to identify trends and opportunities
- Use data to support client conversations, renewals, and upselling strategies
- Research clients and market segments to uncover new business opportunities
- Track campaign performance and provide actionable recommendations to clients and internal teams
- Work closely with Marketing to align outreach campaigns with audience insights and trends
- Partner with Operations to ensure smooth onboarding and delivery for clients
- Share data-driven insights to improve lead quality and conversion rates
Essential:
- Proven experience in sales, account management, or client retention
- Strong analytical skills with the ability to interpret data and translate it into commercial opportunities
- Excellent written communication skills, particularly for email outreach
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Commercial awareness and a results-driven mindset
Desirable:
- Experience working with CRM systems and analytics tools (e.g., Google Analytics, HubSpot, or similar)
- Experience in digital advertising or marketplace platforms
- Data-driven decision making
- Relationship building and client retention
- Persuasive communication and negotiation
- Strategic thinking and problem solving
Locations
Retention Executive in Lincolnshire, Stamford employer: Commercial Recruitment
Contact Detail:
Commercial Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Executive in Lincolnshire, Stamford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to clearly articulate how your skills align with the role of a Retention Executive. Focus on your experience with data analysis and client management to demonstrate your value.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Retention Executive in Lincolnshire, Stamford
Some tips for your application 🫡
Show Off Your Analytical Skills: Since this role is all about data-driven decisions, make sure to highlight your analytical skills in your application. Share examples of how you've used data to drive sales or improve client retention in the past.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing how you can bring value to our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people!
How to prepare for a job interview at Commercial Recruitment
✨Know Your Data
Since this role is all about being data-driven, make sure you brush up on your analytical skills. Familiarise yourself with key metrics related to client retention and sales. Be ready to discuss how you've used data in past roles to drive results.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've successfully managed client relationships in the past. Think about specific instances where you retained clients or upsold services. This will demonstrate your ability to nurture relationships and deliver value.
✨Tailor Your Approach
Research the company and its platform thoroughly. Understand their value proposition and think about how you can present tailored solutions based on potential client goals. This shows that you're proactive and genuinely interested in helping clients succeed.
✨Practice Your Communication
Since excellent written communication is key for this role, practice crafting concise and persuasive emails. You might even want to prepare a mock email outreach to a prospective client, showcasing how you'd introduce the agency's platform and its benefits.