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- Tasks: Engage clients, drive renewals, and identify upsell opportunities using data insights.
- Company: Dynamic agency focused on client retention and sales growth.
- Benefits: Competitive salary up to £30k, office-based role with a vibrant team atmosphere.
- Other info: Fast-paced environment with opportunities for professional growth and collaboration.
- Why this job: Make a real impact by helping clients succeed while developing your sales and analytical skills.
- Qualifications: Experience in sales or account management with strong analytical and communication skills.
The predicted salary is between 30000 - 30000 £ per year.
Considering making an application for this job? Check all the details in this job description, and then click on Apply.
Location: Stamford - Office based (strictly no hybrid or remote)
Hours: Monday to Friday 08:45 - 17:30
Salary: Up to £30k
Role Overview
We are looking for a commercially minded, data-driven Retention & Membership Sales Executive. This role blends relationship management, sales, and analytical insight. You will be responsible for retaining existing clients, driving renewals, and identifying upsell opportunities, while also engaging new prospects through targeted outreach. A key part of your success will come from interpreting data, understanding website traffic, user behaviour, and market trends to inform sales strategy and demonstrate value to clients.
Key Responsibilities
- Client Retention & Account Management
- Manage and nurture relationships with existing clients to ensure high renewal rates
- Proactively engage clients ahead of renewal periods with performance insights and recommendations
- Deliver a consultative approach, demonstrating the value of continued membership
- Identify and execute upsell opportunities, including premium listings, enhanced visibility, and advertising features
- Present tailored solutions based on client goals and platform performance data
- Meet and exceed monthly and quarterly revenue targets
- Conduct outbound outreach (primarily email) to prospective clients. Introduce the agency's platform, value proposition, and advertising opportunities
- Build a pipeline of qualified leads and convert them into paying members
- Analyse website traffic, user engagement, and conversion data to identify trends and opportunities
- Use data to support client conversations, renewals, and upselling strategies
- Research clients and market segments to uncover new business opportunities
- Track campaign performance and provide actionable recommendations to clients and internal teams
- Work closely with Marketing to align outreach campaigns with audience insights and trends
- Partner with Operations to ensure smooth onboarding and delivery for clients
- Share data-driven insights to improve lead quality and conversion rates
Essential:
- Proven experience in sales, account management, or client retention
- Strong analytical skills with the ability to interpret data and translate it into commercial opportunities
- Excellent written communication skills, particularly for email outreach
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Commercial awareness and a results-driven mindset
Desirable:
- Experience working with CRM systems and analytics tools (e.g., Google Analytics, HubSpot, or similar)
- Experience in digital advertising or marketplace platforms
- Data-driven decision making
- Relationship building and client retention
- Persuasive communication and negotiation
- Strategic thinking and problem solving
Retention Executive in Lincoln employer: Commercial Recruitment
Contact Detail:
Commercial Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Executive in Lincoln
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills in data analysis and client retention can directly benefit the company. Use specific examples from your past experiences to back up your claims.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Retention Executive in Lincoln
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you really understand what the Retention Executive role is all about. Dive into the job description and highlight key responsibilities and skills. This will help you tailor your application to show us you're the perfect fit!
Show Off Your Data Skills: Since this role is all about being data-driven, don’t shy away from showcasing your analytical skills. Use specific examples from your past experiences where you've interpreted data to drive sales or improve client retention. We love seeing how you can turn numbers into actionable insights!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make it personal and engaging. Tell us why you’re excited about the role and how your experience aligns with our needs. Remember, we want to see your personality come through, so don’t be afraid to let it show!
Apply Through Our Website: Once you’ve polished your CV and cover letter, head over to our website to submit your application. It’s the best way to ensure it gets to the right people. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Commercial Recruitment
✨Know Your Data
Since this role is all about being data-driven, make sure you brush up on your analytical skills. Familiarise yourself with key metrics related to client retention and sales. Be ready to discuss how you've used data in past roles to drive results.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've successfully managed client relationships in the past. Think about specific instances where you retained clients or upsold services. This will demonstrate your ability to nurture relationships and deliver value.
✨Tailor Your Approach
Research the company and its platform thoroughly. Understand their value proposition and think about how you can present tailored solutions based on client goals. This shows that you're proactive and can think strategically about client needs.
✨Practice Your Communication
Since excellent written communication is essential for this role, practice crafting concise and persuasive emails. You might even want to prepare a mock email outreach to a potential client, showcasing how you'd introduce the agency's platform and its benefits.