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For Companies At a Glance
- Tasks: Engage clients, drive renewals, and identify upsell opportunities using data insights.
- Company: Dynamic agency in Stamford focused on client retention and sales.
- Benefits: Competitive salary up to £30k, office-based role with a vibrant team atmosphere.
- Other info: Fast-paced environment with opportunities for professional growth and development.
- Why this job: Combine your analytical skills with relationship management to make a real impact.
- Qualifications: Experience in sales or account management with strong analytical abilities.
The predicted salary is between 30000 - 30000 £ per year.
Location: Stamford - Office based (strictly no hybrid or remote)
Hours: Monday to Friday 08:45 - 17:30
Salary: Up to £30k
Role Overview
We are looking for a commercially minded, data-driven Retention & Membership Sales Executive. This role blends relationship management, sales, and analytical insight. You will be responsible for retaining existing clients, driving renewals, and identifying upsell opportunities, while also engaging new prospects through targeted outreach. A key part of your success will come from interpreting data, understanding website traffic, user behaviour, and market trends to inform sales strategy and demonstrate value to clients.
Key Responsibilities
- Client Retention & Account Management
- Manage and nurture relationships with existing clients to ensure high renewal rates
- Proactively engage clients ahead of renewal periods with performance insights and recommendations
- Deliver a consultative approach, demonstrating the value of continued membership
- Identify and execute upsell opportunities, including premium listings, enhanced visibility, and advertising features
- Present tailored solutions based on client goals and platform performance data
- Meet and exceed monthly and quarterly revenue targets
- Conduct outbound outreach (primarily email) to prospective clients.
- Introduce the agency's platform, value proposition, and advertising opportunities
- Build a pipeline of qualified leads and convert them into paying members
- Analyse website traffic, user engagement, and conversion data to identify trends and opportunities
- Use data to support client conversations, renewals, and upselling strategies
- Research clients and market segments to uncover new business opportunities
- Track campaign performance and provide actionable recommendations to clients and internal teams
- Work closely with Marketing to align outreach campaigns with audience insights and trends
- Partner with Operations to ensure smooth onboarding and delivery for clients
- Share data-driven insights to improve lead quality and conversion rates
Essential:
- Proven experience in sales, account management, or client retention
- Strong analytical skills with the ability to interpret data and translate it into commercial opportunities
- Excellent written communication skills, particularly for email outreach
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Commercial awareness and a results-driven mindset
Desirable:
- Experience working with CRM systems and analytics tools (e.g., Google Analytics, HubSpot, or similar)
- Experience in digital advertising or marketplace platforms
- Data-driven decision making
- Relationship building and client retention
- Persuasive communication and negotiation
- Strategic thinking and problem solving
Locations
Retention Executive in Lincoln, Lincolnshire employer: Commercial Recruitment
Contact Detail:
Commercial Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Executive in Lincoln, Lincolnshire
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to retention and sales. Use data-driven examples from your past experiences to demonstrate your analytical skills and how they can benefit the company.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest and highlighting a key point from your conversation can keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Retention Executive in Lincoln, Lincolnshire
Some tips for your application 🫡
Show Your Data Skills: Make sure to highlight your analytical skills in your application. We want to see how you interpret data and use it to drive sales and retention strategies. Share examples of how you've used data to make decisions or improve client relationships.
Tailor Your Approach: When writing your application, tailor it to the role. Use keywords from the job description to show that you understand what we're looking for. This will help us see that you're a great fit for the Retention Executive position.
Be Personable: Since this role involves relationship management, let your personality shine through in your written application. We love candidates who can communicate effectively and build rapport, so don’t be afraid to show your friendly side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Commercial Recruitment
✨Know Your Data
Since this role is all about being data-driven, make sure you brush up on your analytical skills. Be prepared to discuss how you've used data in past roles to drive sales or improve client retention. Bring examples of how you've interpreted data to inform your strategies.
✨Showcase Your Relationship Management Skills
This position requires strong relationship management, so think of specific instances where you've successfully nurtured client relationships. Prepare to share stories that highlight your consultative approach and how you've added value to clients over time.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during the interview, especially around client conversations. Practice how you would engage a client ahead of their renewal period, using performance insights to demonstrate value. This will show your ability to think on your feet and apply your knowledge practically.
✨Align with Company Values
Research the company’s mission and values, and think about how they align with your own. Be ready to discuss why you want to work there specifically and how you can contribute to their goals, particularly in terms of client retention and upselling opportunities.