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- Tasks: Engage with data, compliance, and technical tasks while supporting end users.
- Company: Join a passionate team using technology to drive business forward.
- Benefits: Receive extensive training and opportunities for industry qualifications.
- Why this job: Grow your skills in a dynamic environment focused on technology and data.
- Qualifications: 1 year of office experience; strong communication and problem-solving skills required.
- Other info: Contact Maria for an informal chat about this exciting opportunity.
1st Line Support – Full time office based
Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.
Location : Bourne
Salary : £26k- £28k
Hours : Monday – Friday 0830 – 1700
The 1st Line Support Technician plays a crucial role in delivering exceptional customer service and ensuring a seamless IT experience. This involves proactive engagement with staff to provide technical assistance across the IT infrastructure, while also championing ongoing IT initiatives and projects. The role will form an integral part of the technology team, supporting technology users day-to-day.
Key Accountabilities & Responsibilities
* Provide 1st line support to the users, onsite and remote.
* Effective troubleshooting of hardware and software issues.
* Responsible for accurately logging incidents, service requests, and problems utilising the service desk system.
* Active Directory administration, including the setup of new users, groups, and computers.
* Assist with the onboarding and offboarding of new staff.
* Complete new computer builds and install software as required.
* Support efforts to maintain accurate asset management through documentation and processes.
* Assist with approved purchasing of hardware and consumables.
* Responsible for liaising with external suppliers and service providers as required.
* Administration of documentation, files, equipment and resources.
* Assist with end-user training when required.
* Complete daily checks of key systems and services.
* Adhere to all company policies and procedures, including standards of performance and health and safety policy
* Adhere to relevant external health, safety and security legislation
* Assist with the training of colleagues
Essential
* Proven experience in a customer-facing support role
* Minimum of 1-2 years working in IT
* Knowledge of ticketing systems and processes
* Tech savvy with a strong interest in technology
* Able to communicate effectively and professionally to all levels
* Able to work to deadlines
* Strong problem solving with a can do attitude
Desirable
* Understanding of a service management framework such as ITIL
Please contact Maria for an informal chat about this role
IT Support employer: Commercial Recruitment
Contact Detail:
Commercial Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Familiarize yourself with compliance standards like PCI DSS, BACS, and GDPR. Even if training is provided, showing that you have a basic understanding of these concepts can set you apart from other candidates.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel and Word. Being able to demonstrate proficiency in these tools during the interview can highlight your readiness for the role.
✨Tip Number 3
Prepare to discuss your problem-solving approach. Think of examples where you've simplified complex information or resolved technical issues, as this will showcase your analytical skills.
✨Tip Number 4
Stay updated on industry trends and software solutions relevant to the role. Being able to discuss recent developments or tools during your conversation with Maria can demonstrate your proactive learning attitude.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the IT Support position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in IT support or related fields. Mention specific software you are familiar with, such as Microsoft Office Suite, and any compliance standards you know about, like PCI DSS or GDPR.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples in your application of how you've effectively communicated complex information in simple terms. This could be through previous job experiences or projects.
Express Your Passion for Technology: Make sure to convey your enthusiasm for technology and data in your application. Discuss any relevant training or certifications you have pursued, and express your eagerness to learn and grow within the field.
How to prepare for a job interview at Commercial Recruitment
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology and data during the interview. Share examples of how you've used software tools in previous roles, especially those mentioned in the job description like Microsoft Access or Adobe.
✨Demonstrate Compliance Knowledge
Even if you haven't worked directly with compliance standards like PCI DSS, BACS, or GDPR, familiarize yourself with these concepts. Be ready to discuss how you would approach learning about them and why they are important in an IT support role.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice explaining complex technical concepts in simple terms, as you might need to do this when supporting end users or collaborating with teams.
✨Highlight Problem-Solving Skills
Prepare to discuss specific examples where you've successfully solved problems in a previous job. This could involve troubleshooting software issues or improving processes, showcasing your analytical skills and proactive approach.
