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For Companies At a Glance
- Tasks: Support clients, resolve issues, and assist the sales team in generating leads.
- Company: Join a dynamic team in Stamford focused on customer satisfaction and sales growth.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and opportunities for professional development.
- Why this job: Be part of a collaborative culture that values innovation and client relationships.
- Qualifications: Strong communication skills and experience in customer support or sales are essential.
- Other info: Office-based role with opportunities to attend events and promote services.
The predicted salary is between 25000 - 28000 £ per year.
Location: Office based - Stamford
Salary: £25000 - £28000
Hours: Monday - Friday (Apply online only)
We are looking to recruit a Customer Service and Sales Support Agent who will work to actively contribute to achieving retention and new sales goals as set by Senior Management. The role is to proactively encourage all stakeholders to use the CRM platform, ensuring full adoption and satisfaction.
Responsibilities
- Support clients in quickly processing and responding to enquiries. Resolving any issues, and raising tickets for technical support.
- Build strong relationships with clients by attending both internal and external events.
- Work closely with the Sales team to identify up sell opportunities and generate new sales leads.
- Deliver product demos to clients to showcase the features and benefits of the CRM platform.
- Help roll out new CRM developments, providing training and support as needed to existing clients.
- Manage Live Chat, answering client queries, directing them to relevant teams, and logging communications.
- Assist in the coordination and execution of internal projects, collaborating with various business functions.
- Assist the team in adhering to retention processes and strategies.
- Provide leads to the Sales team to increase listings on the platform.
- Provide support in organising and running mini expos to promote services.
Key skills and experience:
- Excellent knowledge of Microsoft programme i.e., Word / Excel.
- Good levels of written and spoken English.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Proven experience in customer support or sales.
- Ability to work well independently and in a team environment.
Customer Service and Sales Support employer: Commercial Recruitment
Contact Detail:
Commercial Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Sales Support
✨Tip Number 1
Familiarise yourself with our CRM platform before the interview. Understanding its features and benefits will not only help you in delivering product demos but also show your proactive approach to learning.
✨Tip Number 2
Prepare examples of how you've successfully resolved customer issues in the past. This will demonstrate your problem-solving skills and ability to handle enquiries effectively, which are crucial for this role.
✨Tip Number 3
Think about ways you can build strong relationships with clients. Be ready to discuss strategies or experiences where you've successfully engaged with customers, as relationship-building is key in this position.
✨Tip Number 4
Show your enthusiasm for teamwork by preparing to discuss how you've collaborated with sales teams in the past. Highlighting your ability to identify upsell opportunities will align well with our goals.
We think you need these skills to ace Customer Service and Sales Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales support. Use keywords from the job description, such as 'CRM platform', 'client relationships', and 'sales leads' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the role. Mention specific examples of how you've successfully supported clients or contributed to sales goals in previous positions.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft programmes, your organisational abilities, and your experience in customer support or sales. These are key skills that the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Commercial Recruitment
✨Showcase Your Communication Skills
As the role requires excellent communication and interpersonal skills, be prepared to demonstrate these during the interview. Practice articulating your thoughts clearly and confidently, and consider providing examples of how you've effectively communicated with clients in previous roles.
✨Familiarise Yourself with CRM Platforms
Since the job involves encouraging stakeholders to use a CRM platform, it’s beneficial to have a basic understanding of how these systems work. Research common CRM tools and be ready to discuss any experience you have with them, as well as how you would help clients adopt new features.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Prepare for scenario-based questions where you might need to resolve a client issue or identify upsell opportunities. Think of specific examples from your past experiences that highlight your ability to handle such situations.
✨Demonstrate Your Organisational Skills
The role requires strong organisational and multitasking abilities. Be ready to discuss how you manage your time and prioritise tasks, especially when handling multiple client queries or projects simultaneously. Providing concrete examples will help illustrate your capabilities.
