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- Tasks: Support customers with queries via calls and emails in a friendly, fast-paced environment.
- Company: Join a growing company celebrating nearly ten years of success in customer service.
- Benefits: Enjoy 25 days annual leave, birthday off, free parking, and a fun games room.
- Why this job: Be part of a supportive team where your ideas matter and you can make a difference.
- Qualifications: Strong communication skills, call centre experience, and a proactive attitude are essential.
- Other info: Work Monday to Friday with no weekends and be empowered to drive continuous improvement.
The predicted salary is between 19600 - 29400 £ per year.
Customer AdvisorLocation : PeterboroughSalary : £24500
Our client is coming up to their tenth trading year and continue to focus heavily on growing the business. Our client is looking to recruit talented and ambitious people to join them.. As a Customer Service Advisor, you will provide vital support to the customer service aspects of our clients business. Ideally suited to someone with call centre…
Customer Service Advisor employer: Commercial Recruitment
Contact Detail:
Commercial Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding what drives the business will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your active listening skills. During the interview, demonstrate your ability to listen carefully and respond thoughtfully. This is crucial for a Customer Service Advisor role, as it shows you can effectively engage with customers.
✨Tip Number 3
Prepare examples from your past experiences that showcase your customer service skills. Think of specific situations where you successfully resolved issues or improved customer satisfaction, as these will highlight your suitability for the role.
✨Tip Number 4
Showcase your ability to work in a fast-paced environment. Be ready to discuss how you've managed multiple tasks or handled high-pressure situations in previous roles, as this will reassure the hiring team of your capability to thrive in their setting.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any call centre or customer service roles. Emphasise your ability to manage calls and emails efficiently, as well as your strong communication skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to their team.
Showcase Your Skills: Highlight your conversational and active listening skills in your application. Provide examples of how you've built rapport with customers and handled queries effectively in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Advisor.
How to prepare for a job interview at Commercial Recruitment
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous customer service experience in detail. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, as this role heavily relies on delivering a great customer experience.
✨Demonstrate Active Listening
During the interview, practice active listening by nodding and responding appropriately to questions. This will show that you can build rapport and understand customer needs, which is crucial for a Customer Service Advisor.
✨Familiarise Yourself with the Company
Research the company’s history, values, and services before the interview. Understanding their business model and how they support customers will help you tailor your responses and demonstrate your genuine interest in the role.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios during the interview to assess your problem-solving and communication skills. Practising common customer service situations can help you respond confidently and effectively.
