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- Tasks: Manage residential properties and solve maintenance issues while coordinating move ins and outs.
- Company: Join a thriving Sales, Lettings and Property Management agency in Peterborough.
- Benefits: Enjoy a competitive salary of £25k plus commission and flexible working hours.
- Why this job: Be part of a growing team, contribute fresh ideas, and make a real impact in the community.
- Qualifications: Strong admin skills, proficiency in Microsoft Office, and a full driving licence are essential.
- Other info: Work hours include alternative Saturdays; perfect for balancing studies and work.
The predicted salary is between 25000 - 35000 £ per year.
Customer Service
Location : Peterborough
Hours : 08:30-17:00 ( Alternative Saturdays 08:30-14:00)
Salary : £25k+ commission
We have a fantastic opportunity for the right candidate to work within a busy Sales, Lettings and Property Management agency.
We are looking for a driven candidate to join our clients team and be part of their growing success across the Peterborough region, bringing fresh ideas to the business and helping our client continue to grow!
Responsibilities
- You will be responsible for the day to day management of a portfolio of residential properties.
- You will be pro-active in solving maintenance issues that occur during tenancies, communicating with landlords, contractors and tenants at all times to find the most efficient and effective solutions.
- You will manage, support, administer and co-ordinate the move ins, move outs, deposit disputes, inspections, viewings and inventories across the property portfolio.
- Working to the company processes, systems, policies and procedures.
- You must have strong administration skills, drawing up tenancy agreements, arranging contract signings and ensuring all relevant paperwork is received promptly including ID and right to rent checks, as well as deposit registration.
- You will be in charge of issuing notices accordingly to active tenancies in the legal time frame.
- You must be committed to achieving excellent performance and delivering an excellent management service.
Skills and Abilities
- Detail & accuracy.
- Proficient in using Microsoft products, Outlook, Excel and Word.
- Driven, resilient, positive and a professional attitude.
- Strong planning, multi tasking, administrative and organisational skills.
- The ability to work under pressure, prioritising the workload to comply with legislation.
- Excellent communication skills including written work and presentation skills.
- IT literate in standard office applications and able to manage computerised databases.
Full driving license (Your portfolio will cover the majority of Peterborough and surrounding villages, it is essential that you have a driving licence and mode of transport)
Customer Service & Administration Coordinator in Peterborough employer: Commercial Recruitment
Contact Detail:
Commercial Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Administration Coordinator in Peterborough
✨Tip Number 1
Familiarise yourself with the local property market in Peterborough. Understanding the area, its rental trends, and key neighbourhoods will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face in property management. Being able to demonstrate your problem-solving abilities and how you handle tenant issues can make a big difference.
✨Tip Number 3
Network with professionals in the property management field. Attend local events or join online forums to connect with others in the industry. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your organisational skills in detail. Since the role requires managing multiple tasks simultaneously, think of examples from your past experiences where you successfully juggled various responsibilities.
We think you need these skills to ace Customer Service & Administration Coordinator in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any previous roles where you managed property portfolios or dealt with maintenance issues, as these are key responsibilities for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the property management industry. Mention specific skills such as attention to detail, proficiency in Microsoft Office, and your ability to communicate effectively with landlords and tenants.
Highlight Relevant Skills: In your application, clearly outline your strong administrative skills, including your experience with tenancy agreements and legal compliance. Use examples to demonstrate how you've successfully managed multiple tasks under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Commercial Recruitment
✨Showcase Your Communication Skills
As a Customer Service & Administration Coordinator, excellent communication is key. Be prepared to demonstrate your ability to communicate effectively with landlords, contractors, and tenants. Use examples from your past experiences where you successfully resolved issues through clear communication.
✨Highlight Your Organisational Skills
This role requires strong planning and organisational abilities. During the interview, discuss how you manage multiple tasks and prioritise your workload. Share specific instances where your organisational skills led to successful outcomes in previous roles.
✨Demonstrate Your IT Proficiency
Since the job involves using Microsoft products and managing databases, be ready to talk about your experience with these tools. You might even want to mention any specific projects where you utilised Excel or Word to streamline processes or improve efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding maintenance issues during tenancies. Prepare scenarios where you had to think on your feet and provide effective solutions, showcasing your proactive approach and resilience.
