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- Tasks: Handle and resolve customer complaints with precision and care.
- Company: Join a respected independent medical insurance company in Peterborough.
- Benefits: Earn up to £30,000 with a stable, supportive work environment.
- Why this job: Be part of a people-first culture that values customer satisfaction.
- Qualifications: Experience in complaints handling is essential; strong communication skills required.
- Other info: Office-based role with no remote working options.
The predicted salary is between 24000 - 30000 £ per year.
Complaints Executive Location: Peterborough Salary: Up to £30,000 per annum Hours: Monday to Friday, 8:45am – 5:15pm (Office-based only) Job Type: Permanent, Full-Time Advertised by: Commercial Recruitment We are currently recruiting on behalf of a respected and long-established independent medical insurance company based in Peterborough for a Complaints Executive to join their customer service and compliance team. This is a critical role within the business, ideal for someone with proven complaints-handling experience in a regulated environment such as insurance, financial services, or healthcare. Key Responsibilities: * Manage and investigate customer complaints from initial receipt to resolution * Produce clear, detailed, and accurate written resolution letters, often of a complex nature * Liaise with internal teams and escalate to the Financial Ombudsman Service (FOS) where appropriate * Ensure all complaints are handled in line with regulatory standards and company procedures * Maintain thorough and accurate records of all complaints activity Required Skills & Experience: * Previous experience in a complaints handling role (essential) * Strong written communication skills with the ability to draft formal and structured responses * Understanding or exposure to FOS processes (desirable) * High attention to detail and strong problem-solving skills * Ability to remain calm under pressure and deliver fair outcomes What’s on Offer: * Salary up to £30,000 (depending on experience) * Monday to Friday, 8:45am – 5:15pm (No hybrid or remote working) * Join a stable, supportive, and growing company with a strong customer focus * Office based in Peterborough, easily accessible and central Apply Now: If you’re an experienced complaints professional looking for your next challenge in a rewarding, people-first business, apply today via Commercial Recruitment
Complaints Executive employer: Commercial Recruitment
Contact Detail:
Commercial Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Executive
✨Tip Number 1
Familiarise yourself with the specific complaints handling processes in the insurance and healthcare sectors. Understanding the nuances of these industries will help you demonstrate your expertise during the interview.
✨Tip Number 2
Prepare examples from your previous experience where you successfully resolved complex complaints. Be ready to discuss how you managed the situation, what steps you took, and the outcomes achieved.
✨Tip Number 3
Research the company’s values and customer service philosophy. Tailoring your responses to align with their approach will show that you are a good cultural fit for the team.
✨Tip Number 4
Practice your communication skills, especially in drafting clear and concise responses. You may be asked to demonstrate your writing ability during the interview, so being prepared can set you apart.
We think you need these skills to ace Complaints Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in complaints handling, especially in regulated environments like insurance or healthcare. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Emphasise your strong written communication skills and your ability to produce detailed resolution letters.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved complex complaints in the past. This will show your potential employer that you can handle challenging situations effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-written application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Commercial Recruitment
✨Showcase Your Complaints Handling Experience
Be prepared to discuss your previous experience in complaints handling. Highlight specific examples where you successfully resolved complex issues, as this will demonstrate your capability to manage customer complaints effectively.
✨Demonstrate Strong Written Communication Skills
Since the role requires drafting detailed resolution letters, practice articulating your thoughts clearly and concisely. Bring examples of written communication from past roles to showcase your ability to produce structured responses.
✨Familiarise Yourself with Regulatory Standards
Understanding the regulatory environment is crucial for this position. Brush up on relevant regulations and the Financial Ombudsman Service processes, as this knowledge will show your commitment to compliance and best practices.
✨Stay Calm Under Pressure
Prepare for situational questions that assess how you handle stress and pressure. Share instances where you maintained composure while resolving complaints, as this will highlight your problem-solving skills and ability to deliver fair outcomes.
