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- Tasks: Lead a dynamic team to deliver exceptional customer service and resolve queries.
- Company: Join a vibrant company focused on customer satisfaction and team success.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact by leading a passionate team in a supportive environment.
- Qualifications: Two years of experience in customer service leadership and excellent communication skills.
- Other info: Enjoy a balanced work week with weekends off and a focus on team collaboration.
The predicted salary is between 30000 - 42000 £ per year.
Location: Bourne
Salary: Up to £38k
Hours: This role is a 35-hour week, working Monday to Friday, 9-5pm or 10-6pm depending on the shift you are on, and two in four Saturdays 9–5pm and two bank holidays per year.
Are you an experienced Customer Service Team Leader looking to lead an experienced team of dedicated Customer Service Advisors? As the Customer Service Team Leader, your skills and experience will be pivotal to the smooth running of the Customer Support area which handles subscription, membership and website support queries. You’ll be responsible for ensuring the team of Customer Service Advisors are delivering exceptional levels of service across a variety of contact channels whilst also looking for new ways to meet the needs of customers.
As our Customer Service Team Leader, your day-to-day will consist of:
- Supporting your team so that they can consistently deliver an excellent standard of customer service.
- Leading by example and taking a proactive and positive approach to ensure customer satisfaction.
- Dealing with escalated queries and ensuring timely resolution.
- Ensuring the team have the appropriate information, knowledge and training to assist with all types of queries.
- Updating support documentation to assist changes in the business.
- Taking ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised and creative solutions.
- Leading the team and measuring KPIs including quality, productivity, first contact resolution and customer satisfaction.
- Processing payment queries and assistance.
To be our Customer Service Team Leader you’ll need:
- Two years’ experience leading a service-focused Customer Service team, ideally within the hospitality, retail, entertainment, or leisure sectors.
- A natural focus for delivering exceptional customer care.
- The ability to motivate and inspire a team.
- Resilience under pressure and the ability to tackle challenges head-on.
- Excellent communication skills with both internal and external stakeholders.
- A natural ability to interact with customers through telephone, email and socials.
- Be self-motivated and proactive.
- Experience in working with all MS Office applications.
Customer Service Team Leader in Bourne employer: Commercial Recruitment
Contact Detail:
Commercial Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Bourne
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows you’re genuinely interested in the role and helps you figure out if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Team Leader in Bourne
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see that you understand what we're looking for in a Customer Service Team Leader, so make sure you highlight your relevant experience and skills.
Show Off Your Leadership Skills: As a Customer Service Team Leader, you'll need to motivate and inspire your team. In your application, share examples of how you've successfully led a team in the past. We love seeing candidates who can demonstrate their ability to drive exceptional customer service!
Be Yourself: We’re all about authenticity here at StudySmarter. Let your personality shine through in your written application. Don’t be afraid to show us your passion for customer service and how you tackle challenges head-on.
Apply Through Our Website: Once you're ready to submit your application, make sure you do it through our website. This helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Commercial Recruitment
✨Know Your Stuff
Make sure you’re familiar with the company’s customer service philosophy and the specific challenges they face. Research their products, services, and any recent news. This will help you demonstrate your genuine interest and show that you’re ready to lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you successfully led a team or resolved escalated issues. Highlight how you motivated your team and improved customer satisfaction. This is your chance to shine as a leader!
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This shows respect and allows you to respond more thoughtfully. You can also ask clarifying questions if needed, which demonstrates your proactive approach to communication.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about situations where you had to deal with difficult customers or improve team performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
