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- Tasks: Lead a dynamic team to deliver exceptional customer service and resolve queries.
- Company: Join a vibrant company focused on customer satisfaction and team success.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact by leading a passionate team in a supportive environment.
- Qualifications: Two years of experience in a customer service leadership role.
- Other info: Enjoy a balanced work week with varied shifts and a focus on teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Location: Bourne
Salary: Up to £38k
Hours: This role is a 35-hour week, working Monday to Friday, 8.30-4.30pm, 9-5pm or 10-6pm depending on the shift you are on, and two in four Saturdays 9-5pm and two bank holidays per year.
Are you an experienced Customer Service Team Leader looking to lead an experienced team of dedicated Customer Service Advisors? As the Customer Service Team Leader, your skills and experience will be pivotal to the smooth running of the Customer Support area which handles subscription, membership and website support queries. You’ll be responsible for ensuring the team of Customer Service Advisors are delivering exceptional levels of service across a variety of contact channels whilst also looking for new ways to meet the needs of customers.
As our Customer Service Team Leader, your day-to-day will consist of:
- Supporting your team so that they can consistently deliver an excellent standard of customer service.
- Leading by example and taking a proactive and positive approach to ensure customer satisfaction.
- Dealing with escalated queries and ensuring timely resolution.
- Ensuring the team have the appropriate information, knowledge and training to assist with all types of queries.
- Updating support documentation to assist changes in the business.
- Taking ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised and creative solutions.
- Leading the team and measuring KPIs including quality, productivity, first contact resolution and customer satisfaction.
- Processing payment queries and assistance.
To be our Customer Service Team Leader you’ll need:
- Two years experience leading a service-focused Customer Service team, ideally within the hospitality, retail, entertainment, or leisure sectors.
- A natural focus for delivering exceptional customer care.
- The ability to motivate and inspire a team.
- Resilience under pressure and the ability to tackle challenges head-on.
- Excellent communication skills with both internal and external stakeholders.
- A natural ability to interact with customers through telephone, email and socials.
- Be self-motivated and proactive.
- Experience in working with all MS Office applications.
Locations
Customer Service Manager in Bourne, Lincolnshire employer: Commercial Recruitment
Contact Detail:
Commercial Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Bourne, Lincolnshire
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service leadership. Think about your past experiences and how they align with the role. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Manager in Bourne, Lincolnshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Team Leader role. Highlight your experience in leading teams and delivering exceptional customer service, as this is what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for our team. Share specific examples of how you've motivated your team and tackled challenges head-on in previous roles.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Commercial Recruitment
✨Know Your Stuff
Make sure you’re familiar with the company’s customer service philosophy and the specific challenges they face. Research their products, services, and any recent news. This will help you demonstrate your genuine interest and show that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team, resolved conflicts, or improved customer satisfaction. Be ready to discuss your approach to leading by example and how you handle escalated queries.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific situations where you’ve tackled challenges head-on. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight your ability to think creatively and provide personalised solutions for customers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, the company’s goals for customer service, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
