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- Tasks: Provide 1st line IT support and troubleshoot hardware/software issues.
- Company: Join a dynamic technology team focused on exceptional customer service.
- Benefits: Enjoy a full-time office role with a competitive salary of £26k - £29k.
- Why this job: Be part of exciting IT initiatives while helping users daily in a supportive environment.
- Qualifications: 1-2 years in IT support, customer-facing experience, and tech-savvy skills required.
- Other info: Contact Maria for an informal chat about this awesome opportunity!
1st Line Support Technician
Location: Bourne – Full Time – Office based
Hours : Monday – Friday (Apply online only)
Salary : 26k – 29k
The 1st Line Support Technician plays a crucial role in delivering exceptional customer service and ensuring a seamless IT experience. This involves proactive engagement with staff to provide technical assistance across our IT infrastructure, while also championing ongoing IT initiatives and projects. The role will form an integral part of the technology team, supporting technology users day-to-day.
Key Accountabilities & Responsibilities
- Provide 1st line support for on site and remote.
- Effective troubleshooting of hardware and software issues.
- Responsible for accurately logging incidents, service requests, and problems utilising the service desk system.
- Active Directory administration, including the setup of new users, groups, and computers.
- Assist with the on-boarding and off-boarding of new staff.
- Complete new computer builds and install software as required.
- Support efforts to maintain accurate asset management through documentation and processes.
- Assist with approved purchasing of hardware and consumables.
- Responsible for liaising with external suppliers and service providers as required.
- Administration of documentation, files, equipment and resources.
- Assist with end-user training when required.
- Complete daily checks of key systems and services.
- Assist with the training of colleagues.
Essential
- Proven experience in a customer-facing support role.
- Minimum of 1-2 years working in IT.
- Knowledge of ticketing systems and processes.
- Tech savvy with a strong interest in technology.
- Able to work to deadlines.
- Strong problem solving with a can do attitude.
Please contact Maria for an informal chat about the role.
1st Line Support Technician employer: Commercial Recruitment
Contact Detail:
Commercial Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Technician
✨Tip Number 1
Make sure to highlight your customer service experience during the interview. Since this role is all about delivering exceptional support, sharing specific examples of how you've helped customers in the past will show that you understand the importance of this aspect.
✨Tip Number 2
Familiarize yourself with common troubleshooting techniques and tools. Being able to demonstrate your problem-solving skills on the spot can really impress the hiring team and show that you're ready to tackle issues as they arise.
✨Tip Number 3
Since the role involves Active Directory administration, brush up on your knowledge of user management and group policies. Being able to discuss your experience or understanding of these systems will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with ticketing systems. Be ready to explain how you've used them in previous roles to log incidents and manage service requests effectively, as this is a key part of the job.
We think you need these skills to ace 1st Line Support Technician
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the 1st Line Support Technician position. Understand the key responsibilities and required skills, such as customer service experience and knowledge of ticketing systems.
Tailor Your CV: Customize your CV to highlight relevant experience in customer-facing support roles and any technical skills that align with the job requirements. Be sure to include specific examples of troubleshooting hardware and software issues.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your problem-solving abilities. Mention your experience with Active Directory administration and any relevant IT projects you've been involved in.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Commercial Recruitment
✨Show Your Customer Service Skills
Since the role emphasizes exceptional customer service, be prepared to share specific examples of how you've successfully assisted customers in the past. Highlight your communication skills and ability to handle difficult situations with a positive attitude.
✨Demonstrate Technical Knowledge
Brush up on your technical skills related to hardware and software troubleshooting. Be ready to discuss your experience with ticketing systems and any relevant IT projects you've worked on. This will show that you're tech-savvy and capable of handling the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to troubleshoot a common IT issue. Think through your thought process and how you would approach resolving the problem effectively.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, ongoing IT initiatives, or the company's approach to training new staff. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
