At a Glance
- Tasks: Convert enquiries into bookings and manage leads with HubSpot.
- Company: Join Flow Student, a leading brand in student accommodation.
- Benefits: Earn £14.50 per hour with full-time hours and great team vibes.
- Other info: Dynamic role with opportunities for growth in a vibrant student community.
- Why this job: Make a real impact on students' living experiences while developing your sales skills.
- Qualifications: Sales or customer service experience is a plus; be target-driven and organised.
The predicted salary is between 29000 - 30000 £ per year.
Location: Parham Student Village, Canterbury
Reporting to: General Manager
Salary: £14.50 per hour
Contract: Full-time
About Flow Student
Flow Student is the national student living brand from MCR Property Group, delivering high-quality, experience-led student accommodation across a growing UK portfolio. With 606 units at full capacity, Parham Student Village requires a strong sales function to drive occupancy, improve conversion performance and support with provision of a high quality student accommodation.
The Role
The Sales Advisor will be based on site at Parham Student Village and will play a pivotal role in converting enquiries into confirmed bookings as well as rebookers. Working closely with the General Manager and Customer Service Advisor, you will manage inbound and outbound leads through HubSpot, ensuring timely follow-up, high-quality communication and consistent sales processes. The role is an integral part of site success and contributes towards KPI’s.
- Lead Management & Conversion
- Manage and respond to inbound enquiries via HubSpot, portals and direct channels.
- Conduct proactive outbound calls and follow-ups to convert warm leads into confirmed bookings.
- Ensure all leads are contacted within a reasonable time frame and records of interest kept up to date.
- Maintain high conversion rates through consistent follow-up and pipeline management.
- Support clearing of aged leads and improving response times.
- CRM & System Management
- Accurately record all activity within HubSpot.
- Maintain clean pipeline data to ensure accurate reporting and forecasting.
- Track lead status, offers issued, bookings and contract progression.
- Escalate system or process issues where necessary.
- Assist with sales campaigns, offers and tactical pricing initiatives.
- Communication & Customer Experience
- Deliver professional, confident and engaging communication via phone and email.
- Provide accurate product knowledge across all Flow Student properties.
- Promote the brand values and ensure consistent messaging aligned with marketing campaigns.
- Ensure a seamless handover to on-site teams once bookings are confirmed.
- Assist with internal and external student events and fayres with drive, passion and enthusiasm.
- Maintain positive relationships with third-party agents e.g. AmberStudent, UniAcco and ensure a seamless booking process.
- Reporting & Performance
- Work to clear KPIs and conversion targets.
- Contribute to weekly pipeline and performance reporting.
- Identify who our competitors are, make Parham Student Village stand out from surrounding PBSA.
- Support continuous improvement of sales processes.
- Key Performance Indicators
- Lead response time
- Conversion rate (enquiry to booking)
- Occupancy contribution
- Booking turnaround time
About You
- Previous experience in sales, telesales, lettings, hospitality or customer conversion roles.
- Target-driven with a strong focus on achieving results.
- Confident communicator, particularly over the phone.
- Organised and able to manage multiple leads simultaneously.
- Comfortable working with CRM systems (HubSpot experience desirable).
- Able to work collaboratively with site teams and agents.
- Experience within PBSA, residential lettings or student accommodation would be advantageous but is not essential.
Sales Advisor in Canterbury employer: Commercial Real Estate Management Ltd
Flow Student is an exceptional employer, offering a vibrant work culture at Parham Student Village in Canterbury, where you can thrive in a dynamic sales environment dedicated to enhancing student living experiences. With competitive pay, opportunities for professional growth, and a supportive team atmosphere, employees are encouraged to excel and contribute to the success of our high-quality accommodation offerings. Join us to be part of a mission-driven organisation that values your contributions and fosters a sense of community among staff and students alike.
Contact Details:
Commercial Real Estate Management Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor in Canterbury
✨Tip Number 1
Get to know the company inside out! Research Flow Student and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Whether it's over the phone or face-to-face, being able to confidently communicate your skills and how they align with the Sales Advisor role is key. Role-play with a friend or in front of a mirror to nail it down.
✨Tip Number 3
Follow up like a pro! After any interaction, whether it’s an interview or a casual chat, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Flow Student team.
We think you need these skills to ace Sales Advisor in Canterbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Advisor role. Highlight any relevant experience in sales, customer service, or similar fields. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Flow Student and how you can contribute to our success. Keep it engaging and personal – we love a bit of personality!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate clearly and confidently. Whether it's through your writing style or the way you present your experiences, let us see your skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Parham Student Village!
How to prepare for a job interview at Commercial Real Estate Management Ltd
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Flow Student's offerings. Familiarise yourself with the properties, amenities, and unique selling points. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Master the Art of Communication
As a Sales Advisor, communication is key. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your delivery. Remember, it’s not just about what you say, but how you say it!
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you've successfully converted leads or improved sales performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your ability to meet the KPIs outlined in the job description.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating a sales call or customer interaction. Approach this with enthusiasm and treat it as an opportunity to showcase your skills. Think on your feet and remember to maintain a positive attitude throughout!
