At a Glance
- Tasks: Help users with IT issues and keep services running smoothly.
- Company: Join Cantium Business Solutions, a dynamic tech-driven company.
- Benefits: Enjoy a competitive salary, hybrid working, and generous leave.
- Other info: Diverse and inclusive workplace with great growth opportunities.
- Why this job: Kickstart your IT career while making a real difference for users.
- Qualifications: Passion for IT and a friendly approach to problem-solving.
The predicted salary is between 24000 - 25989 £ per year.
Our Helpdesk Engineers are essential to keeping our IT services running smoothly for customers who rely on them every day.
You will be one of the first points of contact when users need help, making a real difference by resolving issues, restoring access and keeping people productive.
It is also a key learning role.
The experience you gain here will build strong foundations in IT support, customer service and modern Microsoft technologies, giving you skills that are highly valuable and transferable as you progress your career.
Responsibilities
- Handle IT service requests and incidents and support users with day to day issues.
- Install software and set up access, licences and user accounts.
- Order and track IT equipment and keep asset records up to date.
- Support Microsoft technologies including Microsoft 365, Azure Active Directory and Intune.
- Produce simple reports and keep systems and records accurate.
- Work with the wider team to deliver a positive and reliable support experience.
Qualifications
- Interest in IT and technology, whether from study, training, hobbies or early work experience.
- Some basic awareness of IT support or computer systems, with a desire to learn more.
- A friendly and helpful approach when supporting users.
- Good communication skills and confidence to ask questions when unsure.
- The ability to stay organised and manage simple tasks day to day.
- A positive attitude and willingness to learn as part of a team.
Cantium Business Solutions, part of Commercial Services Group delivers high-quality back-office and IT services to the public sector.
We are a dynamic and agile business driven by four key principles: Fast, Connected, Insight-Driven and Customer-Led.
As part of CSG, the UK's largest local authority-owned trading organisation.
Inclusion & Accessibility: We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected.
We encourage applications from suitably qualified people of all backgrounds.
As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.
We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Salary: £25,948.96 per annum. 25 days annual leave, rising to 27 after four years.
Birthday day off.
One concessionary day during the Christmas period.
Pension scheme with 4% employer contribution.
Life assurance cover.
Hybrid working.
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Helpdesk Engineer (Service Requests) in Kings Hill employer: Commercial Ltd
Commercial Ltd is an excellent employer that prioritises the growth and well-being of its employees, offering flexible hours to accommodate a work-life balance. With competitive pay, additional holiday benefits, and a strong commitment to professional development, you will thrive in a supportive environment dedicated to empowering students with disabilities in Reading. Join us to make a meaningful impact while advancing your career in a dynamic and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Engineer (Service Requests) in Kings Hill
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Commercial Ltd value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Commercial Ltd a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Commercial Ltd!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Commercial Ltd.
We think you need these skills to ace Helpdesk Engineer (Service Requests) in Kings Hill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Commercial Ltd!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Commercial Ltd
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
