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For Companies At a Glance
- Tasks: Support customers during account transfers and collaborate with analysts for user account creation.
- Company: Join Cantium, part of the Commercial Services group, and be a key player in IT support.
- Benefits: Gain hands-on experience in IT service delivery with opportunities for growth and development.
- Why this job: Perfect for motivated individuals eager to enhance their skills in a dynamic team environment.
- Qualifications: GCSEs in English and Maths at grade C or above; relevant ICT qualifications preferred.
- Other info: Ideal for those passionate about technology and customer service.
The predicted salary is between 24000 - 36000 £ per year.
Support customers through the account transfer process as they move to new roles, ensuring seamless transitions and continued access
Collaborate with ULM Senior Analysts to facilitate the user account creation process, ensuring all tasks are completed within the specified deadlines
Aid in enforcing GDPR and retention policies by assisting with the deletion of user accounts, ensuring compliance across all domains and users
Maintaining license/stock levels as per agreed processes to ensure timely and efficient service delivery
Are you a motivated, passionate individual looking to take the next step in your career? Cantium, part of Commercial Services group are now looking for a Junior Helpdesk Engineer to come in a play an integral part of the team, delivering support across the full lifecycle of Service Requests, Mobile Support and Access Management., What you’ll bring includes excellent communication skills across all mediums and a proactive approach to identifying efficiencies. You should have an understanding of RPA solutions, including how they are implemented and why they are used. Additionally, you will be aware of the specific standards associated with your current role, such as service desk procedures, support procedures, corporate policies, change management processes, and procurement policies., Educated to GCSE level or equivalent to include English and Maths at grade C or above
Relevant ICT industry recognised qualifications ie. GNVQ or level 3 diploma, or equivalent experience.
Experience of working in an IT Service Delivery function desired
Aware of specific standards associated with current role. E.g.: service desk procedures, support procedures, corporate policies, change management processes, procurement policies
Junior Helpdesk Engineer employer: Commercial Ltd
Contact Detail:
Commercial Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Helpdesk Engineer
✨Tip Number 1
Familiarize yourself with the specific service desk procedures and support processes mentioned in the job description. Understanding these standards will help you demonstrate your knowledge during the interview and show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, as excellent communication is key for this role. Practice explaining technical concepts in simple terms, which will be beneficial when supporting customers through the account transfer process.
✨Tip Number 3
Gain a basic understanding of RPA solutions and their implementation. Being able to discuss how these technologies can improve efficiency will set you apart from other candidates and show your proactive approach.
✨Tip Number 4
If you have any experience in IT Service Delivery, be prepared to share specific examples of how you've contributed to service requests or mobile support. This will highlight your relevant experience and align with what Cantium is looking for in a Junior Helpdesk Engineer.
We think you need these skills to ace Junior Helpdesk Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Junior Helpdesk Engineer position. Highlight key responsibilities and required skills, such as communication skills and understanding of RPA solutions, to tailor your application.
Tailor Your CV: Customize your CV to reflect relevant experience in IT Service Delivery. Emphasize any qualifications you have that align with the requirements, such as ICT industry recognized qualifications or experience with service desk procedures.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation and passion for the role. Mention specific examples of how you've demonstrated excellent communication skills and a proactive approach in previous positions.
Highlight Compliance Knowledge: Since the role involves enforcing GDPR and retention policies, make sure to mention any relevant experience or knowledge you have regarding compliance standards and processes in your application.
How to prepare for a job interview at Commercial Ltd
✨Show Your Communication Skills
Since excellent communication is key for this role, be prepared to demonstrate your ability to convey information clearly. Practice explaining technical concepts in simple terms, as you may need to support customers who are not tech-savvy.
✨Understand GDPR and Compliance
Familiarize yourself with GDPR and retention policies, as these are crucial for the position. Be ready to discuss how you would ensure compliance when handling user accounts and data deletion.
✨Highlight Your Proactive Approach
The job description emphasizes a proactive approach to identifying efficiencies. Think of examples from your past experiences where you took initiative to improve processes or solve problems before they escalated.
✨Demonstrate Knowledge of RPA Solutions
Since an understanding of RPA solutions is mentioned, prepare to talk about any relevant experience you have. If you don't have direct experience, research RPA and be ready to discuss its benefits and applications in IT service delivery.
