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- Tasks: Build strong client relationships and manage insurance claims with excellent communication skills.
- Company: Join a supportive team in the insurance industry focused on personal service.
- Benefits: Enjoy bonuses, generous leave, free travel insurance, and wellness perks.
- Why this job: Make a difference by helping clients navigate their insurance claims effectively.
- Qualifications: Previous insurance experience is essential for this role.
- Other info: Great opportunities for learning and career development in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We are looking for a candidate with excellent communication ability to recruit into our clients Claims team, bringing experience with customer calls.
Responsibilities
- Developing a good relationship with all clients by providing a personal service and undertaking regular contact calls to meet client requirements.
- Skilful communications by phone, email and written correspondence and by demonstrating capabilities to deal with a wide variety of claims.
- Recording accurately all events / details and actions relating to specific individuals on the database.
- Work proactively to process claims by contact with the client and the Service Providers.
- Ensure a thorough understanding of the cover purchased by a client to differentiate between eligible and ineligible claims.
- Ensure that all relevant data and scans are entered into the database.
- Be able to account for actions relating to claims by using methodical accurate data input methods.
- Takes required actions to resolve potential and existing complaints, discussing any complaints or claims that may become contentious with the Customer Service Manager.
- Undertake Financial Conduct Authority (FCA) Training as required and keep yourself up to date with any relevant regulation changes.
- Take appropriate incoming calls and handle as necessary, Log all calls to the individual client record on the database.
- Meet targets and take responsibility for own performance.
- Remain abreast of current processes and services offered by the company and be aware of changes to legislation by the Financial Conduct Authority (FCA). Cascade any information / changes in legislation to work colleagues.
Qualifications
- Essential skills – Previous insurance experience.
Benefits
- Attendance Bonus.
- Great Annual Leave Benefit including additional family days.
- Free Worldwide Multi Trip Travel Insurance Cover and discounted rate for family members.
- Cash benefits linked to Personal Accident, Life Cover and Critical Illness.
- Monthly Employee Rewards Scheme.
- Commitment to Employee Learning and Development.
- Access to Wellbeing Services and Discount Scheme.
- Free tea, coffee and fresh fruit.
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Insurance Claims Advisor employer: Commercial Ltd
Contact Detail:
Commercial Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Claims Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with clients, try role-playing common scenarios with a friend. It’ll help you feel more confident when handling those tricky calls.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the position.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace the application process. Plus, it shows you’re serious about joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Insurance Claims Advisor
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about excellent communication, make sure your application highlights your ability to connect with clients. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully handled customer calls in the past.
Tailor Your Experience: We want to see how your previous insurance experience aligns with the role. Be specific about your past roles and responsibilities, especially those that relate to claims processing and client interactions. This will help us see you as a perfect fit for our team!
Be Methodical and Accurate: Accuracy is key in this role, so demonstrate your attention to detail in your application. Mention any systems or methods you’ve used for data entry and record-keeping, as this shows us you can handle the meticulous nature of the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Commercial Ltd
✨Know Your Stuff
Make sure you brush up on your insurance knowledge, especially around claims processes and the Financial Conduct Authority (FCA) regulations. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Practice Your Communication Skills
Since this role heavily relies on communication, practice how you articulate your thoughts. Consider doing mock interviews with a friend or family member, focusing on clear and concise responses. This will help you feel more at ease during the actual interview.
✨Showcase Your Customer Service Experience
Prepare examples from your past roles where you've successfully handled customer calls or resolved complaints. Highlighting your ability to build relationships and provide personal service will resonate well with the interviewers.
✨Be Data Savvy
Familiarise yourself with data input methods and the importance of accuracy in recording client information. You might be asked about your experience with databases, so be ready to discuss how you ensure precision in your work.