At a Glance
- Tasks: Providing on-site IT support, diagnosing hardware issues, and managing support requests.
- Company: Cantium Business Solutions delivers high-quality IT services to the public sector.
- Benefits: Salary of £27,000, 25 days annual leave, and access to Learning & Development opportunities.
- Other info: Applicants must have a full UK driving licence and access to their own vehicle.
- Why this job: Play a key role in keeping customer IT systems running smoothly across multiple sites.
- Qualifications: Experience in customer-facing IT support and strong troubleshooting skills are essential.
The predicted salary is between 27000 - 27000 £ per year.
Field Desktop Support Engineer plays a key role within Cantium Business Solutions, delivering hands‑on IT support to customers across multiple sites. This position offers exposure to a wide range of systems, environments and customer needs. Due to the nature of the work, applicants must have a full UK driving licence and access to their own vehicle.
Why this role matters
You will play a key role in keeping customer IT systems running smoothly, ensuring users receive timely and effective support across a range of technical issues. Strong problem‑solving and customer‑service skills are essential, with responsibility for resolving on‑site issues and acting as a link between users and specialist support teams.
What you’ll be doing
- Providing on‑site IT support to customers across multiple locations.
- Diagnosing and resolving hardware issues across desktops, laptops and printers.
- Resolving operating system and software application issues.
- Supporting mobile devices, including setup and troubleshooting.
- Setting up and maintaining desk environments including monitors and docking stations.
- Recording and managing support requests in line with service standards.
- Escalating complex issues to specialist teams where needed.
- Supporting installations, upgrades and deployments of desktop equipment.
- Working closely with users and third‑party suppliers to resolve incidents.
- Contributing to knowledge sharing and improving support processes.
Qualifications
- Experience working in a customer‑facing IT support environment.
- Strong troubleshooting skills across hardware and software.
- Ability to manage multiple tasks and meet deadlines.
- Excellent communication and ability to explain technical issues clearly.
- Proactive and solutions‑focused approach.
- Good working knowledge of Microsoft environments and desktop systems.
- Aware of IT service processes and service level standards.
- Full UK driving licence and access to a vehicle.
Benefits
- Salary of £27,000 per annum.
- 25 days annual leave, rising to 27 after four years.
- Birthday day off.
- One concessionary day during the Christmas period.
- Pension scheme with 4% employer contribution.
- Life assurance cover.
- Access to Learning & Development opportunities via our CSG Academy.
Field Desktop Support Engineer employer: Commercial Ltd
Cantium Business Solutions, part of Commercial Services Group, is dedicated to delivering exceptional IT services to the public sector. Employees enjoy benefits like a pension scheme with a 4% employer contribution and a birthday day off. The team focuses on continuous improvement and knowledge sharing to enhance support processes.
