Sales Support Administrator in Cheltenham

As a Sales Operations Administrator at Commercial.

You’ll be part of Commercial’s IT Business Operations Team within the Finance Department, providing administrative support across Managed IT Sales, Projects, NOC, Managed Services, Telecoms, Professional Services and Pre Sales teams, as well as supporting our customers.

This is a varied, hands‑on role where you’ll manage daily processing of sales orders, sales invoicing and purchasing of goods for resale.

You’ll also process recurring billing, support contract administration, create management reports, expedite orders, liaise with vendors and suppliers, and act as a key point of contact for internal stakeholders.

Your responsibilities as a Sales Operations Administrator will be

• Process sale orders and sales returns.
• Purchase goods required for resale, using online portals, where required.
• Expedite purchase orders to ensure on time delivery of goods and services. Including ensuring all goods and services are receipted accurately and according to procedures.
• Maintain records of recurring billing contracts, for Commercial support services and for third party services and products.
• Process sales orders, purchase orders and invoices for renewable IT licensing and services.
• Work to resolve Purchase and Sales Invoices queries, in conjunction with the Credit Control & Accounts Payable teams.
• Liaise with Warehouse team, Network Operations Centre team & Project Management teams to co‑ordinate deliveries and dispatches.
• Liaise with Project Management team to ensure accurate and timely project related sales invoices are raised.
• Raise Sales Invoices to an extremely high degree of accuracy, to include those relating to recurring monthly billing, renewable products and services, Managed IT projects, managed service support contracts and outsourced managed services.
• Raise sales orders, purchase orders, place orders & raise sales invoices for the Telecoms centre of excellence within the business.
• Create and maintain management reports, ensuring accuracy and timely distribution to stakeholders.
• Manage month beginning and month ending financial and reporting routines, ensuring all required tasks are completed within prescribed SLAs.
• Liaise with Management Accounting team to ensure correct reporting of cost and sales accruals and deferrals in P&L.

About you

• Excellent organisational skills and attention to detail.
• Business and operational financial experience in a purchasing, operational or sales environment.
• You will be process‑driven with an understanding of the importance of good time management, ability to achieve goals and have excellent communication skills.
• Able to manage and prioritise multiple tasks simultaneously.
• Ability to work under pressure to tight and challenging deadlines and with minimal supervision.
• Customer facing with a highly professional manner and a good command of written and spoken English.
• A good collaborator with strong stakeholder management skills.
• Fast learner with good initiative and a flexible approach.
• Proficient with Microsoft Office tools, especially Excel, Outlook and Teams.

The ability to learn and become proficient in the use of multiple vendor and supplier online portals and tools.

About us

We’re Commercial – a purpose‑driven, people‑first organisation that’s on an exciting journey to reach a £100m annual turnover and beyond.

But what really defines us isn’t just the numbers – it’s the people, the culture we’ve built, and the innovative spirit that drives us forward.

As Business Transformation Specialists, we combine original thinking with practical expertise to improve the everyday experiences and outcomes for our clients.

Our areas of specialism include Managed IT, Smart Technologies, Digital Workspace, Interiors, Office Supplies, PPE, Facilities, and Workwear.

In August 2025, we proudly achieved Ecovadis Platinum status, placing us among the top 1% of companies assessed worldwide for sustainability.

We’re proud to be #commercialbynature – a team driven by values, sustainability, and continuous improvement.

And now is a particularly exciting time to join us.

Our Commercial HQ is undergoing a full refurbishment – and you’ll be working in a brand new, state‑of‑the‑art office space, purposefully designed to support creativity, collaboration, and wellbeing.

Our Benefits

We believe that people thrive when they feel truly valued and at Commercial, we make sure that happens every single day.

When you join us, you’ll enjoy a desirable benefits package designed to support your personal and professional wellbeing, reward your hard work, and help you flourish in all areas of life.

Here’s what you can look forward to

• A base salary of £28,000 per annum
• Hybrid working structure with the flexibility to work from home for part of the week
• A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
• An enhanced family leave package to support you and your growing family
• Life Assurance, offering peace of mind with cover equivalent to four times your salary
• Access to health & wellbeing support – including 24/7 GP access, physiotherapy, and a confidential Employee Assistance Programme
• Free mortgage advice from leading broker Charles Cameron & Associates, available to you, your family, and friends
• Feel‑good extras – including volunteering days, onsite parking at all four of our offices, free refreshments, an employee community platform to stay connected to like‑minded colleagues, weekly company‑wide Learning Days – a chance to share ideas, gain fresh insights, and explore a wide range of topics together, cycle‑to‑work and EV schemes, flexible working options, and much more!
• Training and Development

At Commercial, we invest in our people, 86% of our Senior Managers and 80% of our Directors have been promoted within.

Whether you’re just starting out or looking to grow, your development journey is as unique as you are – and we’ll support you every step of the way by offering training and development opportunities for career growth.

Diversity & Inclusion

At Commercial, we believe our differences make us stronger.

We are committed to creating a workplace where everyone feels seen, heard, and valued – no matter your background, belief, identity, or way of life.

We’re proud to stand beside one another through life’s ups, downs, and everything in between.

Our Diversity & Inclusion initiatives – including support around menopause, neurodiversity, mental health, and more – are just one of the ways we look out for each other and celebrate what makes us unique.

We hire people, not checklists.

So even if you don’t tick every box in the job description, we’d still love to hear from you.

Your potential, passion and perspective might be exactly what we’re looking for!

We are an equal opportunity employer and welcome applications from all individuals, regardless of race, ethnicity, gender identity, age, religion, disability, sexual orientation, or socio‑economic background.

To learn more about who we are, our values, and how we protect your personal data during the recruitment process, please visit our website and review our Job Applicant Privacy Policy https://commercial. co. uk/careers.

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