At a Glance
- Tasks: Lead and develop operational functions in a fast-growing insurance brokerage.
- Company: A high-growth, independently owned commercial insurance brokerage in Harrogate.
- Benefits: Hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Join a supportive leadership team with a clear growth plan.
- Why this job: Be a key player in shaping the future of a dynamic brokerage.
- Qualifications: 5+ years in operational leadership within insurance and strong people skills.
The predicted salary is between 60000 - 75000 £ per year.
We are hiring for a driven and experienced Operations Manager to join a high-growth, independently owned commercial insurance brokerage in Harrogate. This business is going through a major growth phase scaling from 30 to 60+ employees within the next 12-18 months and needs a confident operational leader to drive structure, performance, and delivery as they grow. You will be a key member of the leadership team, working directly with directors and department heads to build out the next phase of operational excellence. If you are used to running a brokerage and thrive in fast-paced, ambitious environments this role will give you the autonomy, scope, and influence you are looking for. This is not a back-office management role; it is strategic, people-focused, and pivotal to the business.
Key Responsibilities
- Lead and develop operational functions across broking, client servicing, compliance, and support
- Drive continuous improvement across processes, systems, and service delivery
- Work closely with leadership to execute business strategy and scale operations sustainably
- Lead change management projects as the company grows people, systems, and workflow
- Monitor and improve compliance, FCA standards, audit readiness, and internal QA
- Support performance frameworks, training, and development across teams
- Champion a high-performance, team-first culture that supports growth and retention
- Ensure systems, data, and reporting infrastructure evolve with the business
What We Are Looking For
- 5+ years of experience in an operational leadership role within an insurance brokerage
- Commercial insurance knowledge with a solid grasp of broking workflows and service expectations
- Strong understanding of FCA compliance, reporting, and audit requirements
- Experience leading operational change in a growing or evolving business
- A natural people leader with strong coaching, communication, and influence skills
- Confident navigating between day-to-day delivery and long-term strategic planning
- Calm under pressure, highly organised, and solutions-focused
Why This Role?
- Join a serious, forward-thinking brokerage with a strong market reputation and a clear plan for growth
- Direct input into strategic decisions and operational direction
- Work with an ambitious, supportive leadership team that values people and performance
- Hybrid working, a dynamic environment, and room to grow as the business expands
If you are an experienced insurance operations leader looking for a role where you can build, lead, and influence at scale this opportunity will give you the platform to do just that. Interested in hearing more? Let's arrange a confidential chat.
Operations Manager - Back Office / Customer - W.Yorkshire / Hybrid employer: Commercial Insurance Brokerage
As an Executive Administrative Assistant at our company, you will be part of a dynamic team dedicated to enhancing affordable housing solutions. We pride ourselves on fostering a collaborative work culture that values employee growth and offers comprehensive benefits, including professional development opportunities and a supportive environment. Located in a vibrant community, our organisation is committed to making a meaningful impact while ensuring our employees thrive both personally and professionally.
Contact Details:
Commercial Insurance Brokerage Recruitment Team
