At a Glance
- Tasks: Create unforgettable guest experiences through reservations and exceptional service.
- Company: Join a growing hospitality team in Selsdon, Croydon.
- Benefits: Competitive salary, flexible working options, and career development opportunities.
- Other info: Collaborative culture where your ideas truly matter.
- Why this job: Be a key player in shaping memorable guest journeys across hotels and dining.
- Qualifications: 2 years' experience in hospitality, strong communication skills, and a passion for service.
The predicted salary is between 24000 - 30000 £ per year.
Based at Selsdon, Croydon | Full-Time (Part-Time Considered)
Are you passionate about creating memorable guest experiences from the very first interaction? Do you thrive in a fast-paced hospitality environment where no two days are the same? We are looking for a confident, organised, and guest-focused Reservation & Guest Experience Specialist to join our growing central reservations team. This is an exciting opportunity to play a key role in shaping the guest journey across our hotels, spa, and dining experiences.
With 6 hotels in the group and more in the pipeline and as one of the first points of contact for our guests there will be plenty of opportunity to help create a seamless and personalised booking experience while supporting revenue growth and operational excellence across the group.
What You’ll Be Doing
- Managing accommodation, spa, and dining reservations across multiple platforms
- Delivering exceptional guest service through phone, email, and online enquiries
- Identifying opportunities to maximise revenue while providing genuine value to guests
- Building strong relationships with guests, agents, and third-party partners
- Communicating effectively with hotel operations teams to ensure smooth guest handovers
- Resolving guest concerns quickly, professionally, and proactively
- Supporting forecasting accuracy through timely system updates
- Contributing ideas to continuously improve guest experience and team performance
What We’re Looking For
We’re seeking someone who is naturally warm, proactive, and commercially aware, with a genuine passion for hospitality. You will ideally have:
- Minimum 2 years’ experience within a hotel or accommodation environment
- Strong understanding of reservations and guest service standards
- Excellent communication skills with a natural ability to make every conversation as individual as you.
- High attention to detail and ability to multitask
- Confidence using reservation and hotel systems
- A collaborative and positive approach to teamwork
- The ability to think quickly and solve problems calmly
- A passion for delivering memorable guest experiences
Experience across wider hotel operations or spa operations would be an advantage.
Why Join Us?
- Be part of a supportive and collaborative hospitality team
- Work in an environment where your ideas and contributions matter
- Opportunity to grow and develop your hospitality career
- Competitive salary
- Flexible working options considered
- A culture built around anticipation, teamwork, excellence, fun, and celebration
If you love hospitality, enjoy helping people, and want to be part of a growing business focused on exceptional guest experiences, we’d love to hear from you. Apply now and become part of the journey.
Reservation & Guest Experience Specialist in South Croydon employer: Commercial Hub
Join our dynamic team at The Commercial Hub in Rugby, where we pride ourselves on fostering a vibrant work culture that celebrates diversity and encourages personal growth. As a Weddings & Multicultural Events Sales Supervisor, you'll not only have the opportunity to drive business success but also benefit from career development initiatives and exclusive discounts on hotel stays and major retailers, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Reservation & Guest Experience Specialist in South Croydon
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with guests and team members, being able to express yourself clearly and confidently is key. Try role-playing common scenarios to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Reservation & Guest Experience Specialist in South Croydon
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific examples of how you've created memorable guest experiences in the past. We want to see that genuine enthusiasm for making every interaction special.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in reservations and guest service, and don’t forget to mention any specific skills that match what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Commercial Hub
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to guest experiences and how they operate across their hotels, spa, and dining. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Reservation & Guest Experience Specialist, communication is key. Prepare examples of how you've successfully handled guest inquiries or resolved issues in the past. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to connect with guests and colleagues alike.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you've had to think on your feet and resolve a guest concern quickly. Be ready to discuss these scenarios during the interview, as it will showcase your calmness under pressure and your proactive approach to ensuring guest satisfaction.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for creating memorable guest experiences shine through. Share stories that reflect your love for hospitality and how you’ve gone above and beyond to make guests feel special. This will resonate well with the interviewers and align with their search for someone who genuinely cares about guest experiences.
