Senior Strategic Account Executive

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people. Behind every leap forward is a collective of builders, explorers, doers, makers, and problem‑solvers. At commercetools we power the next era of commerce for our customers—enabling AI‑driven solutions, bridging digital and physical shopping experiences, and unlocking new ways for industries to connect with their customers.

Your Impact

• As our Senior Strategic Account Executive, you will be responsible for securing and expanding the largest and most transformative enterprise clients of commercetools in the retail and CPG space.
• You will lead C‑suite engagements, navigate multi‑year digital transformation initiatives, and close complex, multi‑million‑dollar platform deals that define commercetools' market leadership.
• Own and grow a portfolio of the highest‑value retail and CPG strategic enterprise accounts.
• Serve as the primary point of contact for these accounts from a sales and account management perspective, coordinating with our CS team and orchestrating executive relationships to maximize value for both parties.
• Lead complex, multi‑threaded sales cycles involving CIOs, CTOs, CDOs, CMOs, CFOs, and their teams.
• Articulate commercetools' capabilities and differentiation, collaborating with solutions consultants to engage technical teams effectively.
• Partner tightly with the value engineering team to focus on outcomes for our customers and drive top‑line growth with cross‑sell and upsell campaigns.
• Manage the complex sales process using MEDDPICC, fostering relationships with champions, EBIs, influencers, and other stakeholders.
• Collaborate with our ISVs and SIs to ensure the success of integrated solutions.
• Develop tailored account plans for each client and manage the cadence for continuous execution.
• Orchestrate internal and external resources—including alliances, professional services, product leadership, and GSIs—to craft enterprise transformation roadmaps.
• Influence digital strategy at the board and executive level; position commercetools as an innovation partner rather than a vendor.
• Close multi‑year, multi‑solution platform agreements that drive long‑term value realization across multiple lines of business, regions, and brands, consistently meeting or exceeding quarterly and annual sales quotas.
• Track, analyze, and report on key account metrics such as revenue growth, customer satisfaction, and project delivery.

What Sets You Apart

• Elite‑level enterprise sales experience, specializing in the highest‑stakes, most complex global accounts.
• Career history includes multiple instances of securing foundational 7‑figure ACV deals in net‑new accounts.
• Enterprise SaaS sales experience with a proven track record of annual quota achievement (prefer commerce background or mission‑critical applications).
• Demonstrated success closing multi‑million‑dollar, multi‑year contracts with large‑scale enterprises.
• Exceptional executive presence with experience influencing C‑suite stakeholders and board‑level decision making.
• Strategic mindset with the ability to design and execute large‑scale transformation deals.
• Recognized top‑performer status in previous roles (President’s Club/Top 5%/Chairman’s Club, etc.).
• AI aptitude: a genuine curiosity for using AI tools to work smarter and more effectively, with a drive to learn and apply them in your role.

Our Benefits

• Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support.
• Learning and development opportunities including an annual learning budget, access to self‑paced learning platforms and language training, personalized coaching, mentorship, and leadership programs.
• Family Leave Plus gives you additional fully paid weeks of parental leave on top of government‑provided leave.
• Our equity participation program allows you to share in our success.

Diversity