At a Glance
- Tasks: Lead product vision for AI-driven commerce experiences and manage innovative teams.
- Company: Join commercetools, a pioneer in flexible commerce architecture and innovation.
- Benefits: Comprehensive health benefits, learning opportunities, and equity participation.
- Other info: Hybrid role with opportunities for growth in a diverse and inclusive environment.
- Why this job: Shape the future of commerce with cutting-edge AI technology and make a real impact.
- Qualifications: Experience in product management and strong collaboration skills required.
About commercetools
Real innovation starts with a strong foundation, and at commercetools that comes from the perfect balance of our product and our people. Behind every leap forward is a collective of builders, explorers, doers, makers, and problem‑solvers – the kind of people who pioneered a more flexible approach to commerce architecture and shaped the culture of experimentation that approach unlocked. Together they are the engine of commerce innovation today. At commercetools we power the next era of commerce for our customers. Whether it is AI‑driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits. Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.
Your Impact
As Head of Product – Agentic Offerings you will lead the product and design vision for enabling next‑generation commerce experiences powered by AI agents. This role is central to our strategy to enable our enterprise customers to be and win where their customers are in the Age of AI and to leverage agents within their commerce ecosystem. You will drive the creation of the AI Hub, which powers discoverability and conversion on the leading GenAI channels, the AgentSPHERE recently announced where you can manage these agents, their access and a potential future marketplace, and the Agent Gateway, our core platform service for enterprise governance, authentication, and secure agent orchestration. You will be a key member of the leadership team, working closely with the CPO and Engineering VP.
Your Mission
- Drive the product strategy for the Agentic Offerings Domain (AI Hub and Agent Gateway), focusing on discoverability, conversion, agent governance and control, and the agent marketplace.
- Lead a multidisciplinary team to build commerce‑native tools (MCP servers) and intuitive management interfaces that allow merchants to configure and secure their agentic ecosystems.
- Serve as a key advocate for enterprise‑grade security and governance, ensuring every AI agent interaction is authenticated, auditable, and controlled.
- Partner with engineering and cross‑functional peers to evolve the Agent Gateway into a comprehensive gate for all external agentic traffic while optimizing the AI Hub for multi‑channel discovery (ChatGPT, Gemini, Copilot).
- Balance vision with execution, leading teams to deliver iterative business value rapidly while LLM specifications and the agentic ecosystem continue to evolve.
- Define and evolve the agentic narrative in collaboration with Product Marketing, ensuring our role as the definitive bridge between commerce engines and LLMs is understood.
- Hire, lead, and mentor PMs and designers, fostering a team that can navigate high ambiguity and rapid pace of the AI landscape.
- Be a thought leader, anticipating trends in agentic AI, Model Context Protocol standards, and the evolution of LLM‑based shopping.
This role is hybrid, with three days a week spent in our Berlin, Valencia, or London office.
What Sets You Apart
- Experienced in product management, and commercially minded ideally in B2B/enterprise software.
- Strong cross‑collaboration skills with major ecosystem partners, including Google, OpenAI, MSFT, and payment providers.
- Proven track record of leading high‑performing product and design teams through rapid growth and change.
- Strategic mindset with the ability to navigate complex partner ecosystems (LLMs, PSPs, and system integrators).
- Excellent communication skills for managing senior stakeholders and articulating the business value of emerging technology.
Nice‑to‑have
- Hands‑on experience with prompt engineering or building products with MCP and commerce protocols like ACP or UCP.
- Exposure to B2B commerce complexity, including massive catalogs and customer‑specific pricing within agentic contexts.
- Understanding of the competitive landscape including Stripe ACS and emerging agentic commerce platforms.
Our Benefits
Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.
- Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support.
- Learning and development opportunities including an annual learning budget, access to self‑paced learning platforms and language training, personalized coaching, mentorship, and leadership programs.
- Family Leave Plus gives you additional fully paid weeks of parental leave on top of government‑provided leave, so you can spend more time with your new addition.
- Our equity participation program allows you to share in our success.
Come as you are. Build with us. Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that is fair, inclusive, and designed to let your talent shine. We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal‑opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community.
Head of Product – Agentic Offerings employer: commercetools
At commercetools, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to innovate and grow. With comprehensive health benefits, generous family leave, and a strong focus on learning and development, we provide the tools and support necessary for you to thrive in your role as Head of Product – Agentic Offerings. Our hybrid work model in vibrant locations like Berlin, Valencia, or London ensures a balanced approach to work and life, making us an exceptional employer for those looking to make a meaningful impact in the world of commerce.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Product – Agentic Offerings
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like commercetools!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at commercetools would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at commercetools through your school's career services!
We think you need these skills to ace Head of Product – Agentic Offerings
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Head of Product – Agentic Offerings, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Head of Product – Agentic Offerings position at commercetools. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at commercetools
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
