Senior Deal Desk Analyst New London, England, United Kingdom (Hybrid)

About commercetools

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people. Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. Together they are the engine of commerce innovation today.

At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits.

Your Impact

As a Senior Deal Desk Analyst, you will join the Deal Desk Team and support our sales teams with deal negotiation strategy, contracting documents and help to outline the pricing framework during the entire sales cycle. You will help with the implementation of our CPQ tool and SFDC reporting. You will also have the opportunity to work cross-functionally throughout the organization at all levels.

You will:

• Partner in a trusted advisor capacity with Sales, Revenue Operations, Legal, and Finance to manage the contract review process for a variety of commercials, revenue recognition, and non-standard deal structures.
• Support developing global deal processes to ensure deals are structured and processed efficiently and aligned with internal company policies while meeting specific customer requirements.
• Understand the start-to-end processes to help facilitate all aspects of the role, from initial pricing strategy to order form creation to contract signatures, order processing and SFDC data management.
• Oversee commercial terms and non-standard approvals.
• Ensure pricing consistency, deal design accuracy, and develop winning strategies.
• Accelerate growth, improve sales velocity, and ensure fair value by executing on deal structuring practices & policies.
• Provide financial modeling and analysis to support decision-making and business impact.
• Provide ongoing enablement to Sales on the best practices for pricing and contracting.
• Regularly prepare and analyze KPIs and pricing trends.

This role is hybrid, with three days a week spent in our London office.

What Sets You Apart

You’re a creative problem-solver who is wired to find solutions. You confidently dive into complex challenges and have a talent for making them simple for others. Your curiosity drives you to constantly grow and contribute to an environment of trust and teamwork.

You bring:

• Pricing/Deal Desk/Order Management experience in a SaaS environment.
• Experience with reviewing redlines, editing, and negotiating customer contracts.
• Analytical background with strong problem-solving skills and ability to navigate internal resources.
• Effective communication skills (written and verbal) with the ability to clearly explain complex concepts to all levels of the organization.
• Detail oriented, structured & pro-active attitude.
• AI Aptitude: A genuine curiosity for using AI tools to work smarter and more effectively, paired with a drive to learn and put them into practice in your role.
• Proficiency in Business Intelligence tools and Excel.
• Experience with Salesforce CRM, CPQ (DealHub preferred) and NetSuite.

Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.

• Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support.
• Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs.
• Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition.
• Our equity participation program allows you to share in our success.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community.

For more information on our diversity, equity, inclusion, and belonging practices, visit this page.

We are all different and that is what makes us stronger. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

At commercetools, we are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.