At a Glance
- Tasks: Transform sales data into insights and support cross-functional teams with operational excellence.
- Company: Join a leading tech company revolutionising commerce with AI-driven solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
- Why this job: Be a key player in shaping the future of commerce and driving impactful change.
- Qualifications: Experience in Sales Operations and strong Salesforce skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Welcome to the Agentic Commerce Era. At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI‑driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever‑changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms.
The GTM Operations Analyst is a critical member of the Revenue Operations team, sitting at the intersection of data, process, and systems. Your primary focus is turning raw sales data into actionable insights, maintaining CRM integrity, and improving how the sales organisation operates day‑to‑day. You will primarily be working closely with Sales leadership and RevOps. Beyond the core Sales Ops remit, you’ll also act as an embedded operational partner across the broader GTM motion – supporting Finance, Marketing, Partnerships & Customer Success with data requests, process diagnosis, and cross‑functional problem‑solving. Prior experience across this wider scope is a bonus but what matters most is a strong Sales Ops and Salesforce foundation to build from. This is a role for someone detail‑oriented and analytically sharp, but also practical and adaptable – someone who doesn’t just identify problems, but helps solve them. If you thrive on variety, take ownership of data quality, and want to be the person GTM leadership relies on for the right answer fast, this role is for you.
What You'll Do
- CRM & Data Integrity
- Own Salesforce data hygiene across accounts, contacts, opportunities, and pipeline.
- Maintain target account lists for sales reps to ensure focused territory execution.
- Define and enforce data governance (workflow rules, field validation, and SOPs) for data accuracy and consistency.
- Proactively identify and resolve data quality issues before they impact reporting or decision‑making.
- Reporting & Dashboards
- Build, maintain, and continuously improve dashboards and reports.
- Track key metrics including pipeline health, velocity, win rates, quota attainment, and forecast accuracy.
- Serve as the go‑to resource for sales reps and leaders needing visibility into their numbers.
- Deliver regular reporting cadences and respond quickly to ad‑hoc requests.
- Process & Cross‑Functional Support
- Serve as a process knowledge resource across the GTM motion – understanding how deals move from opportunity to close to contract, and helping teams diagnose and unblock issues in workflows such as quoting, contracting, data and handoffs to Customer Success.
- Act as an embedded operational partner to Sales, Marketing, Customer Success, and Partner teams – fielding ad‑hoc requests, identifying patterns in repeated questions, and turning those into self‑serve solutions or process fixes.
- Tools & Systems
- Manage the day‑to‑day use of the sales tech stack.
- Partner with Sales Systems on automation improvements, tool integrations, and adoption.
Who You Are
- 2–4 years in Sales Operations, Revenue Operations, or a related analytical role within a SaaS or technology company.
- Strong Salesforce proficiency – reports, dashboards, workflows, and data management.
- Deeply proficient in Excel/Google Sheets (including VLOOKUP/XLOOKUP & Pivot Tables).
- Confident utilizing BI tools – specifically Tableau, for data extraction and suggestions.
- Familiarity with the GTM tech stack, specifically tools like ZoomInfo and Clay (sales engagement, data enrichment, marketing automation).
- Clear communicator who can translate data into actionable recommendations for non‑technical stakeholders.
- Relationship‑driven – someone who can build credibility quickly with people at every level.
- Self‑starter comfortable managing competing priorities and ambiguity – you spot issues and bring ideas, not just problems.
- Proactive, solutions‑oriented, and flexible – someone who identifies issues, proposes potential solutions, and is comfortable supporting ad‑hoc requests across different teams.
Note: Experience with AI tools for productivity, analysis, or workflow automation is a plus.
Inclusion and Belonging
At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal‑opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.
Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be Advised Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce Will Never require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; attempt to solicit money from you as part of the hiring process or as part of an employment offer; solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.
GTM Operations Analyst employer: Commerce
At Commerce, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to innovate and grow. As a GTM Operations Analyst, you will have the opportunity to collaborate with cross-functional teams, enhance your analytical skills, and contribute to meaningful projects within a supportive environment. Our commitment to employee development, coupled with our AI-driven approach to commerce, ensures that you will be at the forefront of industry advancements while enjoying a flexible and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land GTM Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Commerce on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the GTM Operations Analyst role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into the company’s mission and values. Understand how your skills in Sales Ops and data management can directly contribute to their goals. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your problem-solving skills! Since this role is all about turning data into actionable insights, be ready to tackle some real-world scenarios during your interview. Think through how you would approach common challenges in Sales Ops and be prepared to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and are willing to take that extra step.
We think you need these skills to ace GTM Operations Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the GTM Operations Analyst role. Highlight your experience in Sales Operations and Salesforce, and don’t forget to sprinkle in those analytical skills that make you stand out!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Commerce. Be genuine and let your personality come through.
Showcase Your Data Skills:Since this role is all about data, be sure to showcase your proficiency in tools like Excel and Salesforce. Mention specific projects where you've turned data into actionable insights – we love seeing real examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Commerce
✨Know Your Data Inside Out
As a GTM Operations Analyst, you'll be dealing with a lot of data. Make sure you understand the key metrics mentioned in the job description, like pipeline health and win rates. Brush up on your Salesforce skills and be ready to discuss how you've maintained data integrity in past roles.
✨Showcase Your Problem-Solving Skills
This role is all about identifying and solving issues. Prepare examples from your previous experience where you diagnosed problems and implemented solutions. Be ready to explain your thought process and how you collaborated with different teams to achieve results.
✨Familiarise Yourself with the Tech Stack
Get to know the tools mentioned in the job description, especially Salesforce, Tableau, and any sales engagement tools like ZoomInfo. If you have experience with AI tools for productivity, make sure to highlight that as well. Showing familiarity with these tools will demonstrate your readiness for the role.
✨Communicate Clearly and Confidently
You'll need to translate complex data into actionable insights for non-technical stakeholders. Practice explaining your past projects in simple terms. During the interview, focus on being clear and concise, and don’t hesitate to ask clarifying questions if needed.
