At a Glance
- Tasks: Transform sales data into insights and support cross-functional teams with operational excellence.
- Company: Join a leading tech company driving innovation in the commerce ecosystem.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and problem-solving.
- Why this job: Be a key player in shaping the future of commerce with cutting-edge AI tools.
- Qualifications: 2-4 years in Sales Operations with strong Salesforce and analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
Welcome to the Agentic Commerce Era
At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.
The GTM Operations Analyst is a critical member of the Revenue Operations team, sitting at the intersection of data, process, and systems. Your primary focus is turning raw sales data into actionable insights, maintaining CRM integrity, and improving how the sales organisation operates day-to-day. You will primarily be working closely with Sales leadership and RevOps. Beyond the core Sales Ops remit, you'll also act as an embedded operational partner across the broader GTM motion - supporting Finance, Marketing, Partnerships & Customer Success with data requests, process diagnosis, and cross-functional problem-solving. Prior experience across this wider scope is a bonus but what matters most is a strong Sales Ops and Salesforce foundation to build from.
This is a role for someone detail-oriented and analytically sharp, but also practical and adaptable - someone who doesn't just identify problems, but helps solve them. If you thrive on variety, take ownership of data quality, and want to be the person GTM leadership relies on for the right answer fast, this role is for you.
What You'll Do- CRM & Data Integrity
- Own Salesforce data hygiene across accounts, contacts, opportunities, and pipeline.
- Maintain target account lists for sales reps to ensure focused territory execution.
- Define and enforce data governance (workflow rules, field validation, and SOPs) for data accuracy and consistency.
- Proactively identify and resolve data quality issues before they impact reporting or decision-making.
- Reporting & Dashboards
- Build, maintain, and continuously improve dashboards and reports.
- Track key metrics including pipeline health, velocity, win rates, quota attainment, and forecast accuracy.
- Serve as the go-to resource for sales reps and leaders needing visibility into their numbers.
- Deliver regular reporting cadences and respond quickly to ad hoc requests.
- Process & Cross-Functional Support
- Serve as a process knowledge resource across the GTM motion - understanding how deals move from opportunity to close to contract, and helping teams diagnose and unblock issues in workflows like quoting, contracting, data and handoffs to Customer Success.
- Act as an embedded operational partner to Sales, Marketing, Customer Success, and Partner teams - fielding ad hoc requests, identifying patterns in repeated questions, and turning those into self-serve solutions or process fixes.
- Tools & Systems
- Manage the day-to-day use of the sales tech stack.
- Partner with Sales Systems on automation improvements, tool integrations, and adoption.
- 2 - 4 years in Sales Operations, Revenue Operations, or a related analytical role within a SaaS or technology company.
- Strong Salesforce proficiency - reports, dashboards, workflows, and data management.
- Deeply proficient in Excel/Google Sheets (including VLOOKUP/XLOOKUP & Pivot Tables).
- Confident utilizing BI tools - specifically Tableau, for data extraction and suggestions.
- Familiarity with the GTM tech stack, specifically tools like ZoomInfo and Clay (sales engagement, data enrichment, marketing automation).
- Clear communicator who can translate data into actionable recommendations for non-technical stakeholders.
- Relationship-driven - someone who can build credibility quickly with people at every level.
- Self-starter comfortable managing competing priorities and ambiguity - you spot issues and bring ideas, not just problems.
- Proactive, solutions-oriented, and flexible - someone who identifies issues, proposes potential solutions, and is comfortable supporting ad hoc requests across different teams.
Note: Experience with AI tools for productivity, analysis, or workflow automation is a plus.
GTM Operations Analyst employer: Commerce Inc
At Commerce, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to innovate and grow. As a GTM Operations Analyst in London, you'll enjoy the benefits of a hybrid work model, competitive compensation, and opportunities for professional development within a collaborative environment that values your insights and contributions. Join us to be part of a forward-thinking team that is shaping the future of commerce through cutting-edge technology and data-driven solutions.
StudySmarter Expert Advice🤫
We think this is how you could land GTM Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills, especially in Salesforce and data management, can help solve their problems. Make it clear why you’re the perfect fit for the GTM Operations Analyst role.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. Plus, it’s a great chance to reiterate your key strengths.
We think you need these skills to ace GTM Operations Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the GTM Operations Analyst role. Highlight your experience in Sales Operations and Salesforce, and don’t forget to sprinkle in some of those analytical skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about data and how you can help improve our sales processes. Be genuine and let your personality come through.
Showcase Your Analytical Skills:We love numbers! When you describe your past experiences, focus on how you’ve used data to drive decisions or solve problems. Mention any tools you’ve used, like Excel or Tableau, to back up your claims.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to see your application and get you into our system. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Commerce Inc
✨Know Your Data Inside Out
As a GTM Operations Analyst, you'll be dealing with a lot of data. Make sure you brush up on your Salesforce skills and understand how to maintain data integrity. Be ready to discuss specific examples of how you've improved data quality in past roles.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess. Bring examples of dashboards or reports you've created, especially using tools like Tableau. Be ready to explain how your insights have driven decisions in previous positions.
✨Understand Cross-Functional Dynamics
This role requires collaboration across various teams. Familiarise yourself with how Sales, Marketing, and Customer Success interact. Think of examples where you've facilitated communication or solved cross-departmental issues.
✨Be Solutions-Oriented
During the interview, highlight your proactive approach to problem-solving. Share instances where you've identified issues and proposed effective solutions. This will show that you're not just a data analyst but a valuable partner in driving operational success.
