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- Tasks: Lead partner recruitment and drive revenue growth across EMEA for our AI-powered platform.
- Company: Join CommBox, a trailblazer in customer service innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with a chance to make a real impact in a collaborative environment.
- Why this job: Shape the future of customer experience with cutting-edge AI technology.
- Qualifications: 5+ years in SaaS partnerships and deep knowledge of CX technology.
The predicted salary is between 60000 - 80000 £ per year.
CommBox is seeking passionate and driven individuals who are excited to shape the future of customer service through cutting‑edge AI and automation. If you thrive in a collaborative environment where your ideas matter and you’re empowered to make an impact, join our innovative team and help us revolutionize the way businesses interact with their customers.
CommBox is looking for a high‑impact Channel Manager to spearhead our partner ecosystem expansion across EMEA. As we scale our AI‑powered customer engagement platform, you will be responsible for identifying, recruiting, and enabling strategic partners including VARs, System Integrators, and CX Consultants who specialize in CCaaS, Conversational AI, and Digital Transformation.
You are a seasoned SaaS professional with a deep understanding of the competitive customer service software landscape. You don’t just manage relationships; you build a revenue engine that positions CommBox as the premier alternative to legacy ticketing systems and traditional contact center tools.
Key Responsibilities- Partner Recruitment: Identify and onboard high‑value regional partners across key EMEA territories, focusing on those with established practices in CX automation.
- Strategic Positioning: Educate partners on the CommBox value proposition, specifically how our Generative AI and Unified Omnichannel capabilities outperform traditional market incumbents.
- Revenue Growth: Drive partner‑originated and partner‑influenced pipeline to meet or exceed quarterly EMEA revenue targets.
- Enablement: Lead sales and technical training sessions to ensure partners can independently demo, position, and implement the CommBox platform.
- Joint Business Planning: Develop and execute annual business plans with Tier‑1 partners, including co‑marketing activities and regional events.
- Ecosystem Alignment: Act as the bridge between our partners and internal teams to ensure local market requirements in EMEA are reflected in our product roadmap.
- 5+ Years in SaaS Partnerships: Proven track record in Channel or Alliances management within the B2B SaaS space, specifically targeting the EMEA market.
- Domain Expertise: Deep knowledge of CCaaS (Contact Center as a Service), Conversational AI, and Digital Customer Experience technology.
- Market Intelligence: A strong grasp of the modern “CX Stack” and the ability to articulate clear competitive advantages over major global competitors in the helpdesk and automation space.
- EMEA Market Savvy: Experience navigating the cultural and business nuances of the UK, Europe, and Middle Eastern markets.
- Technical Fluency: Ability to discuss API integrations, AI automation workflows, and CRM synchronization at a strategic level.
- Self‑Starter: The ability to work autonomously from the UK while maintaining strong alignment with a global headquarters.
Join us and build the future of AI powered customer experience!
Channel Manager – EMEA United Kingdom · Full time in London employer: CommBox
Contact Detail:
CommBox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Channel Manager – EMEA United Kingdom · Full time in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in SaaS partnerships and your understanding of CCaaS and Conversational AI. Tailor your pitch to show how you can help them grow their partner ecosystem.
✨Tip Number 3
Prepare for interviews by researching the company and its competitors. Understand their value proposition and think about how you can contribute to their goals. This will not only impress them but also help you feel more confident during the conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our innovative team at CommBox.
We think you need these skills to ace Channel Manager – EMEA United Kingdom · Full time in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and AI shine through. We want to see that you’re genuinely excited about shaping the future of this industry!
Tailor Your Experience: Make sure to highlight your relevant experience in SaaS partnerships and your understanding of CCaaS and Conversational AI. We’re looking for someone who can clearly demonstrate how their background aligns with our needs.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Channel Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at CommBox
✨Know Your Stuff
Make sure you brush up on your knowledge of CCaaS, Conversational AI, and Digital Transformation. Understand how these technologies work and how they can benefit businesses. Being able to discuss these topics confidently will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed partnerships or driven revenue growth. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your expertise in SaaS partnerships and your ability to make an impact.
✨Understand CommBox's Value Proposition
Familiarise yourself with CommBox’s offerings and how they stand out from traditional contact centre tools. Be ready to articulate how the Generative AI and Unified Omnichannel capabilities can revolutionise customer service. This shows that you’re aligned with their mission and can effectively communicate their value to potential partners.
✨Cultural Savvy is Key
Since this role involves working across EMEA, be prepared to discuss your understanding of the cultural and business nuances in the UK and other European markets. Highlight any relevant experiences that showcase your adaptability and awareness of regional differences, as this will be crucial for building strong partnerships.