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- Tasks: Lead partner recruitment and enablement across EMEA for our AI-powered platform.
- Company: Join CommBox, a pioneering company transforming customer engagement with cutting-edge technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a chance to work autonomously while collaborating globally.
- Why this job: Be at the forefront of AI innovation and shape the future of customer experience.
- Qualifications: 5+ years in SaaS partnerships with expertise in CCaaS and Conversational AI.
The predicted salary is between 60000 - 80000 £ per year.
CommBox is looking for a high-impact Channel Manager to spearhead our partner ecosystem expansion across EMEA. As we scale our AI-powered customer engagement platform, you will be responsible for identifying, recruiting, and enabling strategic partners including VARs, System Integrators, and CX Consultants who specialize in CCaaS, Conversational AI, and Digital Transformation.
You are a seasoned SaaS professional with a deep understanding of the competitive customer service software landscape. You don’t just manage relationships; you build a revenue engine that positions CommBox as the premier alternative to legacy ticketing systems and traditional contact center tools.
Key Responsibilities- Partner Recruitment: Identify and onboard high-value regional partners across key EMEA territories, focusing on those with established practices in CX automation.
- Strategic Positioning: Educate partners on the CommBox value proposition, specifically how our Generative AI and Unified Omnichannel capabilities outperform traditional market incumbents.
- Revenue Growth: Drive partner-originated and partner-influenced pipeline to meet or exceed quarterly EMEA revenue targets.
- Enablement: Lead sales and technical training sessions to ensure partners can independently demo, position, and implement the CommBox platform.
- Joint Business Planning: Develop and execute annual business plans with Tier-1 partners, including co-marketing activities and regional events.
- Ecosystem Alignment: Act as the bridge between our partners and internal teams to ensure local market requirements in EMEA are reflected in our product roadmap.
- 5+ Years in SaaS Partnerships: Proven track record in Channel or Alliances management within the B2B SaaS space, specifically targeting the EMEA market.
- Domain Expertise: Deep knowledge of CCaaS (Contact Center as a Service), Conversational AI, and Digital Customer Experience technology.
- Market Intelligence: A strong grasp of the modern "CX Stack" and the ability to articulate clear competitive advantages over major global competitors in the helpdesk and automation space.
- EMEA Market Savvy: Experience navigating the cultural and business nuances of the UK, Europe, and Middle Eastern markets.
- Technical Fluency: Ability to discuss API integrations, AI automation workflows, and CRM synchronization at a strategic level.
- Self-Starter: The ability to work autonomously from the UK while maintaining strong alignment with a global headquarters.
About Commbox: Commbox is a pioneering AI-powered omnichannel communication platform redefining how brands and customers connect. By merging advanced generative AI with a network of autonomous AI Agents, we empower global enterprises to deliver seamless, personalized, and high-velocity experiences across every digital touchpoint.
Channel Manager – EMEA in London employer: CommBox
Contact Detail:
CommBox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Channel Manager – EMEA in London
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with potential partners and other professionals in the SaaS space. The more people you know, the better your chances of landing that Channel Manager role.
✨Tip Number 2
Showcase your expertise! Create content or share insights on platforms like LinkedIn about CCaaS, Conversational AI, and Digital Transformation. This not only positions you as a thought leader but also attracts attention from companies like CommBox.
✨Tip Number 3
Prepare for interviews by understanding CommBox’s value proposition inside out. Be ready to discuss how you can help them expand their partner ecosystem and drive revenue growth in the EMEA market.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the CommBox team.
We think you need these skills to ace Channel Manager – EMEA in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Channel Manager role. Highlight your experience in SaaS partnerships and any relevant achievements that showcase your ability to drive revenue growth and partner recruitment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your skills align with our mission at CommBox. Don’t forget to mention your understanding of CCaaS and Conversational AI!
Showcase Your Market Knowledge: We want to see that you know the EMEA market inside out. Share examples of how you've navigated cultural nuances or successfully engaged with partners in this region. This will show us you’re the right fit for our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at CommBox
✨Know Your Stuff
Make sure you have a solid understanding of CCaaS, Conversational AI, and Digital Transformation. Brush up on the competitive landscape and be ready to discuss how CommBox stands out from traditional ticketing systems.
✨Showcase Your Experience
Prepare specific examples from your 5+ years in SaaS partnerships that highlight your success in channel management. Be ready to talk about how you've driven revenue growth and enabled partners in previous roles.
✨Cultural Savvy is Key
Since this role focuses on the EMEA market, demonstrate your knowledge of the cultural and business nuances across the UK, Europe, and the Middle East. Share experiences that show you can navigate these differences effectively.
✨Engage with Enthusiasm
During the interview, express your passion for building partner ecosystems and driving innovation in customer engagement. Show that you're not just looking for a job, but are genuinely excited about contributing to CommBox's mission.