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- Tasks: Lead partner recruitment and drive revenue growth across EMEA with innovative AI solutions.
- Company: Join CommBox, a trailblazer in AI-powered customer service.
- Benefits: Competitive salary, flexible working, and opportunities for professional development.
- Other info: Work autonomously while collaborating with a global team.
- Why this job: Shape the future of customer experience and make a real impact in a dynamic environment.
- Qualifications: 5+ years in SaaS partnerships with expertise in CCaaS and Conversational AI.
The predicted salary is between 60000 - 80000 £ per year.
CommBox is seeking passionate and driven individuals who are excited to shape the future of customer service through cutting‑edge AI and automation. If you thrive in a collaborative environment where your ideas matter and you’re empowered to make an impact, join our innovative team and help us revolutionize the way businesses interact with their customers.
CommBox is looking for a high‑impact Channel Manager to spearhead our partner ecosystem expansion across EMEA. As we scale our AI‑powered customer engagement platform, you will be responsible for identifying, recruiting, and enabling strategic partners including VARs, System Integrators, and CX Consultants who specialize in CCaaS, Conversational AI, and Digital Transformation. You are a seasoned SaaS professional with a deep understanding of the competitive customer service software landscape. You don’t just manage relationships; you build a revenue engine that positions CommBox as the premier alternative to legacy ticketing systems and traditional contact center tools.
Key Responsibilities- Partner Recruitment: Identify and onboard high‑value regional partners across key EMEA territories, focusing on those with established practices in CX automation.
- Strategic Positioning: Educate partners on the CommBox value proposition, specifically how our Generative AI and Unified Omnichannel capabilities outperform traditional market incumbents.
- Revenue Growth: Drive partner‑originated and partner‑influenced pipeline to meet or exceed quarterly EMEA revenue targets.
- Enablement: Lead sales and technical training sessions to ensure partners can independently demo, position, and implement the CommBox platform.
- Joint Business Planning: Develop and execute annual business plans with Tier‑1 partners, including co‑marketing activities and regional events.
- Ecosystem Alignment: Act as the bridge between our partners and internal teams to ensure local market requirements in EMEA are reflected in our product roadmap.
- 5+ Years in SaaS Partnerships: Proven track record in Channel or Alliances management within the B2B SaaS space, specifically targeting the EMEA market.
- Domain Expertise: Deep knowledge of CCaaS (Contact Center as a Service), Conversational AI, and Digital Customer Experience technology.
- Market Intelligence: A strong grasp of the modern “CX Stack” and the ability to articulate clear competitive advantages over major global competitors in the helpdesk and automation space.
- EMEA Market Savvy: Experience navigating the cultural and business nuances of the UK, Europe, and Middle Eastern markets.
- Technical Fluency: Ability to discuss API integrations, AI automation workflows, and CRM synchronization at a strategic level.
- Self‑Starter: The ability to work autonomously from the UK while maintaining strong alignment with a global headquarters.
Join us and build the future of AI powered customer experience!
Channel Manager – EMEA United Kingdom · Full time employer: CommBox
Contact Detail:
CommBox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Channel Manager – EMEA United Kingdom · Full time
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at local events. The more people you know, the better your chances of landing that Channel Manager gig.
✨Tip Number 2
Show off your expertise! When chatting with potential employers or partners, don’t hold back on sharing your knowledge about CCaaS and Conversational AI. It’ll set you apart as a candidate who really knows their stuff.
✨Tip Number 3
Be proactive! If you see a company you want to work for, reach out directly. Express your interest in the Channel Manager role and share how you can help them grow their partner ecosystem.
✨Tip Number 4
Apply through our website! We love seeing passionate candidates who are excited about revolutionising customer service. Your application will stand out when it comes directly to us!
We think you need these skills to ace Channel Manager – EMEA United Kingdom · Full time
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and AI shine through. We want to see how excited you are about shaping the future of this industry!
Tailor Your Experience: Make sure to highlight your relevant experience in SaaS partnerships and your understanding of CCaaS and Conversational AI. We’re looking for someone who can clearly demonstrate their expertise in these areas.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and directly related to the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at CommBox
✨Know Your Stuff
Make sure you brush up on your knowledge of CCaaS, Conversational AI, and Digital Transformation. Understand how CommBox stands out from traditional contact centre tools and be ready to discuss specific examples of how our platform can revolutionise customer service.
✨Showcase Your Experience
Prepare to share concrete examples from your 5+ years in SaaS partnerships. Highlight your successes in partner recruitment and revenue growth, and be ready to explain how you've navigated the EMEA market's unique challenges.
✨Engage with Questions
Come armed with insightful questions about CommBox’s strategy and future plans. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s success.
✨Demonstrate Collaboration Skills
Since this role involves working closely with partners and internal teams, be prepared to discuss how you've successfully collaborated in the past. Share examples of joint business planning or co-marketing activities that led to successful outcomes.