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- Tasks: Lead partner recruitment and enablement across EMEA for our AI-powered platform.
- Company: Join CommBox, a pioneering company transforming customer engagement with cutting-edge technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a chance to work autonomously while collaborating globally.
- Why this job: Be at the forefront of AI innovation and shape the future of customer experience.
- Qualifications: 5+ years in SaaS partnerships with expertise in CCaaS and Conversational AI.
The predicted salary is between 60000 - 80000 £ per year.
CommBox is looking for a high-impact Channel Manager to spearhead our partner ecosystem expansion across EMEA. As we scale our AI-powered customer engagement platform, you will be responsible for identifying, recruiting, and enabling strategic partners including VARs, System Integrators, and CX Consultants who specialize in CCaaS, Conversational AI, and Digital Transformation.
You are a seasoned SaaS professional with a deep understanding of the competitive customer service software landscape. You don’t just manage relationships; you build a revenue engine that positions CommBox as the premier alternative to legacy ticketing systems and traditional contact center tools.
Key Responsibilities- Partner Recruitment: Identify and onboard high-value regional partners across key EMEA territories, focusing on those with established practices in CX automation.
- Strategic Positioning: Educate partners on the CommBox value proposition, specifically how our Generative AI and Unified Omnichannel capabilities outperform traditional market incumbents.
- Revenue Growth: Drive partner-originated and partner-influenced pipeline to meet or exceed quarterly EMEA revenue targets.
- Enablement: Lead sales and technical training sessions to ensure partners can independently demo, position, and implement the CommBox platform.
- Joint Business Planning: Develop and execute annual business plans with Tier-1 partners, including co-marketing activities and regional events.
- Ecosystem Alignment: Act as the bridge between our partners and internal teams to ensure local market requirements in EMEA are reflected in our product roadmap.
- 5+ Years in SaaS Partnerships: Proven track record in Channel or Alliances management within the B2B SaaS space, specifically targeting the EMEA market.
- Domain Expertise: Deep knowledge of CCaaS (Contact Center as a Service), Conversational AI, and Digital Customer Experience technology.
- Market Intelligence: A strong grasp of the modern 'CX Stack' and the ability to articulate clear competitive advantages over major global competitors in the helpdesk and automation space.
- EMEA Market Savvy: Experience navigating the cultural and business nuances of the UK, Europe, and Middle Eastern markets.
- Technical Fluency: Ability to discuss API integrations, AI automation workflows, and CRM synchronization at a strategic level.
- Self-Starter: The ability to work autonomously from the UK while maintaining strong alignment with a global headquarters.
About Commbox: Commbox is a pioneering AI-powered omnichannel communication platform redefining how brands and customers connect. By merging advanced generative AI with a network of autonomous AI Agents, we empower global enterprises to deliver seamless, personalized, and high-velocity experiences across every digital touchpoint. We aren’t just managing channels, we are building the intelligent future of customer engagement where technology and human expertise converge.
Channel Manager – EMEA employer: CommBox
Contact Detail:
CommBox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Channel Manager – EMEA
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with potential partners and other professionals in the SaaS space. The more people you know, the better your chances of landing that Channel Manager role.
✨Tip Number 2
Showcase your expertise! Create a personal brand on LinkedIn by sharing insights about CCaaS, Conversational AI, and Digital Transformation. This will not only highlight your knowledge but also attract attention from recruiters looking for someone just like you.
✨Tip Number 3
Prepare for interviews by researching CommBox and its competitors. Understand their value proposition and be ready to discuss how you can help them expand their partner ecosystem across EMEA. Confidence and knowledge go a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the CommBox team and contributing to our mission.
We think you need these skills to ace Channel Manager – EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Channel Manager role. Highlight your experience in SaaS partnerships and your understanding of the EMEA market. We want to see how you can bring value to our team!
Showcase Your Expertise: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your knowledge of CCaaS, Conversational AI, and Digital Transformation. This will help us see how you fit into our vision.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity and brevity, so make sure your points are easy to understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CommBox
✨Know Your Stuff
Make sure you have a solid understanding of CCaaS, Conversational AI, and Digital Transformation. Brush up on the competitive landscape and be ready to discuss how CommBox stands out from traditional ticketing systems. This will show that you're not just familiar with the industry but also passionate about it.
✨Showcase Your Partner Recruitment Skills
Prepare examples of how you've successfully identified and onboarded partners in the past. Think about specific strategies you used to engage VARs or System Integrators. Being able to articulate your approach will demonstrate your capability to drive partner recruitment effectively.
✨Be Ready for Technical Discussions
Since the role involves discussing API integrations and AI automation workflows, brush up on these topics. Be prepared to explain complex concepts in simple terms, as you'll need to educate partners on the CommBox platform. This will highlight your technical fluency and ability to communicate effectively.
✨Cultural Savvy is Key
Given the EMEA focus, research the cultural nuances of the UK, Europe, and Middle Eastern markets. Be ready to discuss how these factors influence customer engagement strategies. Showing that you understand the local market will set you apart as a candidate who can truly connect with partners.