Emergency Response Dispatcher

This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

Duties

• You will confirm the location and type of emergency (e.g., type of fire, medical emergency, vehicle accident) to dispatch manpower and vehicles required for the situation.
• You will evaluate emergency and administrative calls to determine type of response required (e.g., fire, police, and medical).
• You will use a multi-phone line communication system to transmit and receive routine and emergency calls.
• You will operate a central computerized phone system console (e.g., multi-line 911 systems, Reverse 911 system, other equivalent communication device) to interpret and relay emergency information.
• You will use an automated system (e.g., Computer Aided Dispatch [CAD]) to input emergency and non-emergency response data for archive and immediate reference.
• You will prioritize incoming calls or reports of an emergency to verify emergency resources are dispatched by severity of situation and manpower availability.
• You will instruct callers on what to do and what not to do before responding units arrive.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check.
• Males born after 12-31-59 must be registered for Selective Service.
• This is a bargaining unit position.
• You will be required to obtain and maintain a current valid United States driver’s license.
• You will be required to successfully complete a pre-appointment physical examination.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty.
• You will be required to meet any applicable credentialing or privileging requirements prior to appointment.
• This position is considered Key/Emergency-Essential.
• You will be required to provide immediate and continuing support to ensure the success of combat operations or the availability of combat-essential systems.
• You will be required to obtain and maintain current: Telecommunicator 1, CPR, APCO or IAED EMD, DoD HAZMAT Awareness, and communications training officer (CTO) certifications.
• You will be required to obtain and maintain a current CIC/NCIC/OPENFOX operator certification.
• You will be required to successfully complete the RDC Training Program to include classroom and On-The-Job Training (OJT).
• As part of medical surveillance programs, the incumbent will be required to take medical examinations to assess his/her medical qualifications for duty involving work with the high level of stress inherent in this job.

Qualifications

• GS-04 - Your resume must also demonstrate at least one year of general experience at or equivalent to the GS-03 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Operating radio communication equipment; 2) Receiving incoming telephone or alarm systems calls; and 3) Maintaining logbooks/records.
• GS-05 - Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-04 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Operating electronic computer-based systems for emergency (Police, fire, and or EMS) dispatching management; 2) Working multiple equipment/systems (e.g., Computer Aided Dispatch (CAD) system, alarm systems, dispatch recording devices, multi-channel radios) during emergency situations; and 3) Disseminating information from incoming callers during emergency situations.
• GS-06 - Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Operating electronic computer-based systems for emergency (Police, Fire, and/or EMS) dispatching management; 2) Operating multiple equipment/systems (i.e., Computer Aided Dispatch (CAD) system, dispatch recording devices, multi-channel radios) during emergency situations; and 3) Disseminating information from incoming callers during emergency situations.
• GS-07 - Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-06 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Operating electronic computer-based systems for emergency (Police, Fire, and/or EMS) dispatching management; 2) Operating multiple equipment/systems (i.e., Computer Aided Dispatch (CAD) system, alarm systems, dispatch recording devices, multi-channel radios) during emergency situations; 3) Disseminating information from incoming callers during emergency situations; 4) Effectively carrying out several tasks at the same time such as operating radios, telephones, and typing while efficiently communicating with the public, police, fire, and/or medical personnel; and 5) Conducts operational checks of communications and telephone equipment, notes discrepancies in accordance with established procedures.

Physical Demands

The work is mainly sedentary. Walking, standing and stooping, reaching and handling/grasping documents may occur in performing duties of the position. Incumbent must have color vision adequate to distinguish between green, red and yellow lights on alarm and equipment control panels and read information from a multi-colored computer screen. Incumbent must be able to write and speak English clearly and distinctly so that they are easily understood over the telephone and radio and documentation is easily readable. Incumbent must be able to clearly hear conversations over the phone and radio regardless of the age or sex of the caller and to distinguish between different audible alarm tones used in dispatch. Incumbent may use hearing correction devices to augment their natural hearing in order to meet the requirements listed. Although the physical activity of this job is that of an office environment, the emergency nature of the work, the rigid time constraints for response actions, the emotional state of the persons calling for service, and the nature and consequences of the decisions the incumbent is required to make, categorize this position as one of high mental and emotional stress.

Work Environment

Incumbent's normal work site is within an RDC facility. The communications facility is a climate-controlled room. Employees work at consoles equipped with CAD, multiple channel radios, 911 telephone system, computers and other electronic equipment.

Additional qualification information can be found from the following Office of Personnel Management website: OPM Website.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

• In lieu of general/specialized experience, you may qualify with the following education or combination of both education and experience: GS-04 Successfully completed two years of education above high school level. OR Have a combination of experience and education as described above that equates to one year of general experience.
• GS-05 Successfully completed four years of education above high school level. OR Have a combination of experience and education as described above that equates to one year of experience.

*Transcripts must be submitted with your application if qualifying using education.

Additional Information

• This announcement uses the Certain Personnel of the DoD/Modified Direct Hire Authority to recruit and appoint qualified candidates to positions in the competitive service.
• This position is covered by the Department of Defense Priority Placement Program.
• Several vacancies may be filled.
• If selected below the full performance level, you may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed.
• This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements.
• Overtime or night differential pay and/or unusual duty hours may be required.
• This position is subject to recall 24 hours a day, 7 days a week.
• Duty hours are not permanent and shift work is required in order to provide 24 hour, 7 days a week, 365 days per year coverage.
• There is potential for the employee to be exposed to extremely high levels of mental and emotional stress due to the nature of incoming calls and incidents, emergency nature of the work, the rigid time constraints for response actions, the emotional state of the persons calling for service, and the nature and consequences of the decisions the employee is required to make.
• A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.
• Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants.
• Veteran's preference does not apply when selecting individuals under this specific hiring authority.
• Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees.
• Resumes are restricted to no more than 2 pages. Illegible/unreadable resumes will not be considered.
• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.