At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth service experiences and building strong relationships.
- Company: Join one of the UK's top automotive groups that values its people and customers.
- Benefits: Competitive salary, bonus potential, 25 days leave, and exclusive employee discounts.
- Other info: Enjoy ongoing training and a professional atmosphere focused on your growth.
- Why this job: Kickstart your automotive career in a fast-paced, supportive environment with real progression opportunities.
- Qualifications: Customer service experience and excellent communication skills are a must.
The predicted salary is between 32000 - 39000 € per year.
Take the next step in your automotive career with one of the UK’s most respected automotive groups — a business that truly values both its customers and its people. Our client is seeking a professional, customer-focused Service Advisor to join their successful Oxford dealership team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and takes pride in delivering exceptional service from start to finish.
The Role
- Welcoming customers and delivering a first-class front-of-house experience
- Keeping customers fully informed throughout the service and repair process
- Managing bookings, follow-ups, and customer communications proactively
- Advising on vehicle maintenance, repairs, and service plans
- Completing administrative tasks accurately and efficiently
- Building long-term customer relationships through outstanding service and attention to detail
- Working closely with technicians and the wider aftersales team to ensure seamless vehicle handovers and collections
About You
We’re looking for someone with excellent customer service skills and a genuine passion for delivering a positive customer experience. You will ideally have:
- Previous experience within the automotive industry or a strong customer service background
- Excellent communication and organisational skills
- The ability to manage multiple tasks and prioritise effectively in a busy environment
- A calm, professional approach under pressure
- Confidence using internal systems and updating customers regularly
- A proactive, team-oriented attitude with strong attention to detail
Most importantly, you’ll be someone who takes pride in creating an exceptional experience for every customer, every time.
What’s on Offer
- Competitive salary with achievable bonus structure
- 25 days annual leave plus bank holidays, increasing with service
- Manufacturer training and ongoing career development opportunities
- Life assurance and contributory pension scheme
- Employee discounts on vehicle purchases, servicing, and lifestyle benefits
- Access to exclusive rewards and shopping perks platform
- A supportive and professional working environment with genuine progression opportunities
If you’re passionate about customer service and looking to build your career with a leading automotive group, we’d love to hear from you.
Service Advisor in Oxford employer: Command
Join a leading automotive group in Oxford that prioritises both customer satisfaction and employee development. As a Service Advisor, you will benefit from a competitive salary, extensive training, and a supportive work culture that fosters career growth. With 25 days of annual leave, a contributory pension scheme, and exclusive employee discounts, this is an excellent opportunity for those looking to thrive in a dynamic environment while delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Oxford
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on a Service Advisor role or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to talk about your customer service skills and how you can enhance their team. Keep it friendly and professional!
✨Tip Number 3
Show up at job fairs or industry events. These are golden opportunities to meet hiring managers face-to-face. Bring your CV and be prepared to discuss your experience in delivering exceptional customer service.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing passionate candidates like you!
We think you need these skills to ace Service Advisor in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight your customer service background and any relevant automotive experience to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional customer service and how you can contribute to our team. Keep it engaging and personal!
Showcase Your Communication Skills:As a Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This will help us see how you’ll interact with customers and colleagues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Command
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common vehicle maintenance issues and be ready to discuss how you would handle customer queries related to these.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to create exceptional experiences for customers.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Show that you’re engaged by nodding and responding appropriately. This not only helps you understand the questions better but also reflects your communication skills, which are crucial for a Service Advisor role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
