At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth service experiences and building strong relationships.
- Company: Join a respected automotive group that values its people and customers.
- Benefits: Competitive salary, bonus potential, 25 days leave, and employee discounts.
- Other info: Enjoy manufacturer training and a professional working atmosphere.
- Why this job: Kickstart your automotive career in a fast-paced, supportive environment with growth opportunities.
- Qualifications: Customer service skills and a passion for delivering exceptional experiences.
The predicted salary is between 33000 - 39000 € per year.
Take the next step in your automotive career with one of the UK’s most respected automotive groups — a business that truly values both its customers and its people. Our client is seeking a professional, customer-focused Service Advisor to join their successful Oxford dealership team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and takes pride in delivering exceptional service from start to finish.
The Role
- Welcoming customers and delivering a first-class front-of-house experience
- Keeping customers fully informed throughout the service and repair process
- Managing bookings, follow-ups, and customer communications proactively
- Advising on vehicle maintenance, repairs, and service plans
- Completing administrative tasks accurately and efficiently
- Building long-term customer relationships through outstanding service and attention to detail
- Working closely with technicians and the wider aftersales team to ensure seamless vehicle handovers and collections
About You
We’re looking for someone with excellent customer service skills and a genuine passion for delivering a positive customer experience. You will ideally have:
- Previous experience within the automotive industry or a strong customer service background
- Excellent communication and organisational skills
- The ability to manage multiple tasks and prioritise effectively in a busy environment
- A calm, professional approach under pressure
- Confidence using internal systems and updating customers regularly
- A proactive, team-oriented attitude with strong attention to detail
Most importantly, you’ll be someone who takes pride in creating an exceptional experience for every customer, every time.
What’s on Offer
- Competitive salary with an achievable bonus structure
- 25 days annual leave plus bank holidays, increasing with service
- Manufacturer training and ongoing career development opportunities
- Life assurance and a contributory pension scheme
- Employee discounts on vehicle purchases, servicing, and lifestyle benefits
- Access to an exclusive rewards and shopping perks platform
- A supportive and professional working environment with genuine progression opportunities
If you’re passionate about customer service and looking to build your career with a leading automotive group, we’d love to hear from you.
Service Advisor in Milton employer: Command
Join a leading automotive group in Oxford that prioritises both customer satisfaction and employee well-being. With competitive salaries, extensive training, and a supportive work culture, this company offers exceptional benefits and genuine opportunities for career progression. Embrace a rewarding role as a Service Advisor where your contributions are valued and recognised in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Milton
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on a Service Advisor role or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to talk about your customer service experience and how it relates to the role. Keep it concise and engaging!
✨Tip Number 3
Show up prepared! If you land an interview, research the company and its values. Be ready to discuss how you can contribute to their mission of delivering exceptional service and building strong customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing passionate candidates like you!
We think you need these skills to ace Service Advisor in Milton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant automotive experience to show us you’re the perfect fit for the Service Advisor role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about delivering exceptional customer service. Share specific examples of how you've built strong relationships with customers in the past, as this will resonate with our values.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use a friendly tone that reflects your personality, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Command
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common vehicle maintenance issues and solutions, as well as the latest trends in customer service. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about situations where you resolved conflicts or went above and beyond for a customer. This will help demonstrate your ability to build strong relationships and provide a first-class experience.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This not only shows your communication skills but also your commitment to understanding customer needs, which is crucial for a Service Advisor role.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your seriousness about the position and aligns with the professional image the dealership wants to project to its customers.
