At a Glance
- Tasks: Manage residential properties, handle tenant queries, and ensure compliance with safety regulations.
- Company: Dynamic property management firm focused on customer satisfaction and employee growth.
- Benefits: Competitive salary, performance bonuses, enhanced holiday, and comprehensive training.
- Other info: Enjoy a hybrid work model and opportunities for professional development.
- Why this job: Join a supportive team and kickstart your career in property management with flexible working options.
- Qualifications: Strong communication skills and a proactive attitude; no prior experience needed.
The predicted salary is between 26000 - 28000 € per year.
We are seeking a proactive and customer-focused Property Manager to join a Residential Lettings team. This is a hybrid position offering flexibility following successful completion of probation. After this period, the majority of work can be undertaken from home, with four days per month required in Head Office (Springfield, Chelmsford) or within a local branch location. We are committed to recognising our people as our greatest asset and offer a competitive salary alongside a strong benefits package, reward schemes, and long-term career development opportunities.
Key Responsibilities
- Act as the first point of contact for maintenance-related queries from private tenants
- Respond to enquiries via telephone and email in a professional and timely manner
- Liaise with landlords, providing regular updates on maintenance progress and resolution timelines
- Instruct approved contractors, arrange access, and coordinate property visits for quotations and repairs
- Maintain accurate records of all communications, actions, and case progress within internal systems
- Oversee property compliance and statutory safety obligations
- Coordinate compliance checks including Gas Safety Certificates, EPCs, Electrical Inspections, Smoke & Carbon Monoxide Alarm compliance, and related documentation
- Liaise closely with contractors, landlords, tenants, and internal departments to ensure full regulatory compliance
- Monitor outstanding compliance items and proactively follow up to ensure timely completion
- Maintain regular communication with local lettings branches and internal property management teams
Candidate Profile
We welcome applicants from a range of backgrounds; prior property management experience is not essential, as full training will be provided.
Essential Skills & Attributes
- Strong problem-solving ability with a proactive, “can-do” approach
- Excellent written and verbal communication skills
- Professional and confident manner when dealing with clients and stakeholders
- Strong organisational skills with the ability to prioritise a busy workload
- IT proficient, including MS Office (Word, Excel, Outlook)
Desirable
- Experience in residential lettings, property management, customer service, or maintenance coordination
- Basic understanding of property compliance (training provided if not)
Training & Development
- Full initial and ongoing training provided
- Opportunity to gain professional property management accreditations
- Financial support provided for relevant courses and qualifications
Salary & Benefits
- Basic salary £26,000 – £28,000 per annum (depending on experience)
- Performance-related bonuses
- Birthday day off each year
- Enhanced holiday entitlement increases with length of service
- Long-service rewards every five years (including experiences, weekends away, or vouchers)
- Comprehensive training and career development support
Hours of Work
- Monday to Friday: 8:30am – 5:30pm
- Occasional Saturdays on a rota basis (approximately 1 in 6), working from home
- Time off in lieu provided for Saturday working
Working Pattern
- Initial probation period: Fully office-based at Head Office (Springfield, Chelmsford)
- Post-probation: Hybrid working model Majority home-based 4 days per month in Head Office or branch location
Residential Property Manager in Chelmsford employer: Command
Join a dynamic team as a Residential Property Manager where your proactive approach and customer focus will be valued. With a strong commitment to employee development, we offer comprehensive training, professional accreditations, and a competitive benefits package, including performance-related bonuses and enhanced holiday entitlement. Our hybrid working model allows for flexibility, making this an excellent opportunity for those seeking a rewarding career in property management in the vibrant location of Springfield, Chelmsford.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Property Manager in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances in the property management field. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions in property management. Practise your answers, focusing on your problem-solving skills and customer service experience. We want you to shine!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the busy workload mentioned in the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Residential Property Manager in Chelmsford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and help us get a feel for how you'd fit into our team.
Tailor Your Application:Make sure to tailor your application to the Property Manager role. Highlight any relevant skills or experiences that match the job description. This shows us that you've done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the important bits!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Command
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Residential Property Manager. Brush up on property compliance, maintenance coordination, and customer service skills. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves liaising with tenants, landlords, and contractors, practice your verbal and written communication skills. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will demonstrate your professional manner and problem-solving ability.
✨Be Proactive
The job requires a proactive approach, so think of instances where you've taken initiative in previous roles. Whether it’s resolving a tenant issue or coordinating maintenance, share these experiences to highlight your 'can-do' attitude. Employers love candidates who take charge!
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and the hybrid working model. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
