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- Tasks: Lead a high-performing workshop team to maximise efficiency and customer satisfaction.
- Company: Join a leading automotive group with a focus on innovation and teamwork.
- Benefits: Competitive salary, career progression, ongoing training, and a modern work environment.
- Why this job: Make a real impact in the automotive industry while developing your leadership skills.
- Qualifications: Experience in a workshop role with strong leadership and commercial awareness.
- Other info: Stable, long-term opportunity with a reputable company.
The predicted salary is between 28000 - 30000 £ per year.
We are recruiting on behalf of a leading automotive group for an experienced Workshop Controller to join a high-performing aftersales operation. This is a key role within the dealership, responsible for driving workshop efficiency, technical performance, and customer satisfaction.
The Role
As Workshop Controller, you will take ownership of the day-to-day running of the workshop, ensuring technicians are performing at optimum efficiency while maintaining high quality and first-time fix standards. You will also work closely with customer-facing teams to maximise upsell opportunities while delivering an exceptional customer experience.
Key Responsibilities
- Drive performance of the workshop technician team to maximise efficiency, sold hours, and first-time fix
- Lead and influence customer-facing teams to maximise upsell while maintaining excellent customer service
- Implement and adopt new digital systems and processes as part of the group's digitalisation strategy
- Develop the skills, knowledge, and career progression of workshop team members
- Optimise operational processes across the customer journey, including Vehicle Health Checks
- Ensure full compliance with group financial processes, DVSA MOT standards, and Health & Safety regulations
- Make a positive and measurable impact across the aftersales department and wider dealership
About You
- Previous experience as a Workshop Controller or in a senior workshop/aftersales role
- Strong leadership and people management skills
- Commercially focused with a clear understanding of workshop KPIs
- Confident using digital workshop and dealership systems
- Sound knowledge of DVSA, MOT, and Health & Safety requirements
What's on Offer
- Competitive basic salary of £28,000-£30,000
- On-target earnings of £36,000-£40,000
- Career progression within a large, reputable automotive group
- Ongoing training and professional development
- Stable, long-term opportunity in a modern dealership environment
Workshop Controller in London employer: Command Recruitment
Contact Detail:
Command Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend workshops, and join relevant groups. You never know who might have the inside scoop on a Workshop Controller role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your leadership experience and how you've driven workshop efficiency in the past. Make it clear that you're the go-to person for maximising performance.
✨Tip Number 3
Be proactive! If you see a job opening that fits your skills, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows you're serious about landing the job!
✨Tip Number 4
Prepare for the interview! Research the company’s digitalisation strategy and think about how you can contribute. Bring examples of how you've implemented new systems or improved processes in your previous roles to the table.
We think you need these skills to ace Workshop Controller in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workshop Controller role. Highlight your previous experience in workshop management and any relevant KPIs you've achieved. We want to see how you can drive performance and efficiency!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your leadership skills and how you can enhance customer satisfaction while maximising upsell opportunities.
Showcase Your Digital Skills: Since we're keen on digitalisation, don’t forget to mention your experience with digital workshop systems. We’re looking for someone who can implement new processes smoothly, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Command Recruitment
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to the workshop controller role. Be ready to discuss how you've driven efficiency and maximised sold hours in previous positions. This shows you understand the metrics that matter.
✨Showcase Leadership Skills
Prepare examples of how you've led a team in a workshop environment. Highlight your ability to motivate technicians and improve their performance. Use specific instances where your leadership made a measurable impact on customer satisfaction or workshop efficiency.
✨Embrace Digitalisation
Since the role involves implementing new digital systems, be prepared to discuss your experience with technology in the workshop. Share how you've adapted to new processes and how you can help the dealership transition smoothly into digitalisation.
✨Customer-Centric Mindset
Demonstrate your understanding of the importance of customer service in the workshop. Prepare to talk about how you've maximised upsell opportunities while ensuring an exceptional customer experience. This will show that you can balance business goals with customer satisfaction.
