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For Companies At a Glance
- Tasks: Lead and manage the workshop, service, and parts departments for a top dealership.
- Company: Respected automotive group with strong earning potential and career growth.
- Benefits: £60,000 basic salary, OTE up to £75,000, company car, and training support.
- Why this job: Join a high-performing team and make a real impact in the automotive industry.
- Qualifications: Experience as a Service Manager with strong leadership and motor trade knowledge.
- Other info: Enjoy a supportive environment with excellent long-term career prospects.
The predicted salary is between 60000 - 75000 £ per year.
An established and highly respected main dealer automotive group is seeking an experienced Aftersales / Service Manager to lead a flagship site in West London. This is a senior, hands-on leadership role within a high-performing, manufacturer-backed dealership, offering strong earning potential, long-term stability, and excellent career progression within a well-funded dealer group.
The Role
- You will have full responsibility for the workshop, service and parts departments, ensuring operational excellence, profitability, and outstanding customer satisfaction.
Key Responsibilities
- Lead and manage the workshop, service and parts functions
- Achieve and exceed labour sales, profit and budget targets
- Motivate, develop and retain a team of technicians, service advisors, parts staff and drivers
- Monitor customer satisfaction and implement performance improvements
- Control departmental budgets and produce performance reports
- Ensure full compliance with Health & Safety and environmental legislation
The Ideal Candidate
- Proven experience as a Service Manager or Aftersales Manager within a franchised dealership
- Strong leadership skills with the ability to drive performance across multiple departments
- Excellent operational and technical motor trade knowledge
- Commercially focused with strong budgeting and reporting experience
- Confident communicator with a customer-first approach
What's on Offer
- £60,000 basic salary
- OTE up to £75,000
- Company car
- Excellent long-term career prospects with a recognised dealer group
- Supportive senior leadership and manufacturer training
Interested? For a confidential discussion or to apply, please contact Command Recruitment - a leading automotive recruitment specialist. All applications will be handled in the strictest confidence.
Aftersales Manager in London employer: Command Recruitment
Contact Detail:
Command Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at dealerships. A friendly chat can lead to insider info about openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the dealership's values and recent achievements. We want you to show that you're not just another candidate but someone who genuinely cares about their success.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've motivated teams or improved customer satisfaction. We know you’ve got the skills, so let’s make sure you can share them confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Aftersales Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in managing service departments and any achievements that showcase your leadership skills. We want to see how you can drive performance!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for customer satisfaction and how you’ve successfully led teams in the past. Let us know what makes you tick!
Showcase Your Achievements: When detailing your experience, focus on specific achievements. Did you exceed sales targets or improve customer satisfaction scores? We love numbers, so quantify your successes to make your application stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Command Recruitment
✨Know Your Numbers
As an Aftersales Manager, you'll need to demonstrate your understanding of budgeting and performance metrics. Brush up on key figures related to labour sales, profit margins, and customer satisfaction scores. Being able to discuss these confidently will show that you're commercially focused and ready to drive performance.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so be prepared to share examples of how you've motivated and developed teams in the past. Think about specific situations where you’ve improved team performance or resolved conflicts, as this will highlight your ability to lead effectively.
✨Understand the Customer Journey
A customer-first approach is crucial for this position. Familiarise yourself with the typical customer journey in a dealership setting and be ready to discuss how you would enhance customer satisfaction. Share any strategies you've implemented previously that led to improved customer experiences.
✨Prepare for Technical Questions
Given the operational and technical knowledge required, expect questions that test your understanding of service and parts functions. Brush up on common automotive issues and solutions, and be ready to discuss how you would ensure compliance with Health & Safety regulations in the workshop.
