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- Tasks: Lead a high-performing workshop team to maximise efficiency and customer satisfaction.
- Company: Join a leading automotive group with a focus on innovation and teamwork.
- Benefits: Competitive salary, career progression, ongoing training, and a modern work environment.
- Why this job: Make a real impact in the automotive industry while developing your leadership skills.
- Qualifications: Experience in workshop management and strong leadership abilities required.
- Other info: Stable, long-term opportunity with a reputable company.
The predicted salary is between 28000 - 30000 £ per year.
Ready to apply? Before you do, make sure to read all the details pertaining to this job in the description below.
Salary: £28,000-£30,000 basic | £36,000-£40,000 OTE
Job Type: Full-time, Permanent
Location: Birmingham
We are recruiting on behalf of a leading automotive group for an experienced Workshop Controller to join a high-performing aftersales operation. This is a key role within the dealership, responsible for driving workshop efficiency, technical performance, and customer satisfaction.
The Role
As Workshop Controller, you will take ownership of the day-to-day running of the workshop, ensuring technicians are performing at optimum efficiency while maintaining high quality and first-time fix standards. You will also work closely with customer-facing teams to maximise upsell opportunities while delivering an exceptional customer experience.
Key Responsibilities
- Drive performance of the workshop technician team to maximise efficiency, sold hours, and first-time fix
- Lead and influence customer-facing teams to maximise upsell while maintaining excellent customer service
- Implement and adopt new digital systems and processes as part of the group's digitalisation strategy
- Develop the skills, knowledge, and career progression of workshop team members
- Optimise operational processes across the customer journey, including Vehicle Health Checks
- Ensure full compliance with group financial processes, DVSA MOT standards, and Health & Safety regulations
- Make a positive and measurable impact across the aftersales department and wider dealership
About You
- Previous experience as a Workshop Controller or in a senior workshop/aftersales role
- Strong leadership and people management skills
- Commercially focused with a clear understanding of workshop KPIs
- Confident using digital workshop and dealership systems
- Sound knowledge of DVSA, MOT, and Health & Safety requirements
What's on Offer
- Competitive basic salary of £28,000-£30,000
- On-target earnings of £36,000-£40,000
- Career progression within a large, reputable automotive group
- Ongoing training and professional development
- Stable, long-term opportunity in a modern dealership environment
Workshop Controller in Birmingham employer: Command Recruitment
Contact Detail:
Command Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Workshop Controller role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of workshop KPIs and customer service strategies. Be ready to share examples of how you've driven performance and efficiency in previous roles.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your experience in managing teams and developing their skills. Employers love candidates who can inspire and motivate others.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our team.
We think you need these skills to ace Workshop Controller in Birmingham
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Workshop Controller and how your experience aligns with our needs.
Tailor Your CV: Don’t just send out the same CV to everyone! Highlight your relevant experience and skills that match the role. We want to see how you can drive workshop efficiency and customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Share specific examples of your leadership and people management skills that will help you excel in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Command Recruitment
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to the workshop controller role. Be ready to discuss how you've driven efficiency and performance in previous positions, as this will show your understanding of what it takes to succeed in the role.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership and people management skills. Think about times when you’ve motivated a team or resolved conflicts, as these stories will demonstrate your ability to lead effectively in a busy workshop environment.
✨Embrace Digitalisation
Since the role involves implementing new digital systems, brush up on any relevant software or tools you’ve used in the past. Be ready to discuss how you can contribute to the dealership's digitalisation strategy and improve operational processes.
✨Customer-Centric Mindset
Prepare to talk about how you’ve maximised customer satisfaction in previous roles. Share specific examples of how you’ve balanced upselling with providing excellent service, as this is crucial for the Workshop Controller position.
