At a Glance
- Tasks: Lead software implementation projects and enhance product adoption across EMEA.
- Company: Join a rapidly growing tech company transforming its product suite to the cloud.
- Benefits: Enjoy competitive salary, remote work options, and opportunities for professional growth.
- Other info: Ideal for strategic thinkers with a passion for technology and customer relationships.
- Why this job: Be part of a dynamic team driving innovation and customer success in a global environment.
- Qualifications: 10+ years in leadership, project management, and customer success roles required.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Title: Senior Manager, Software Implementations and Product Adoption (EMEA)
Summary of Role
The Senior Manager of Software Implementations and Product Adoption for EMEA are responsible for the Project Management Office, Professional Services, and Product Adoption for all software products across the Europe, Middle East, and Africa region. Reporting to the Theatre Vice President, this senior-level position requires an experienced leader to oversee Project Managers and Solution Consultants. The role involves collaborating with the Vice President to align the team’s mission, structure, and talent needs with the overall business unit strategy, as well as representing the company to customers by conveying strategic messages and understanding customer needs. During a period of significant growth, marked by the transition from a traditionally disparate on-premise product suite to a unified cloud-hosted and integrated product suite, the ideal candidate should demonstrate strong commercial and entrepreneurial skills.
What You’ll Succeed
Success is defined by the consistent generation of revenue while upholding professional service margins and utilization to meet customer expectations for product implementation. In terms of product adoption, success is realized through the effective deployment of resources to enhance the adoption and utilization of our flagship products. As we experience rapid growth in SaaS products, a key focus will be on developing a SaaS and API integration services model. This role will take a comprehensive approach to the customer\'s strategic relationship, identifying optimization opportunities and ensuring maximum ROI on their investment, while collaborating with local support teams without getting involved in ongoing support issues. Significant experience in managing cultural dynamics across the entire region will facilitate efficient collaboration among offices.
What You Bring
10+ years of experience in the following areas:
- Vision casting and culture building: Leading teams to establish a mission and vision, and enrolling teams in that mission.
- People leadership: Managing leaders and individual contributors to achieve team performance and creating connections and relationships in a global environment.
- Implementation and Professional Services Delivery: Designing and implementing customer success/account management delivery models. Familiarity with technology implementation and support key performance indicators, and actions to improve performance in varied hardware, software, and systems integration environments.
- Customer Focus and Sponsorship: Ensuring customers achieve successful outcomes in technology adoption and navigating executive communication with customers as a point of sponsorship and accountability in service delivery.
- Continuous improvement: Identifying root causes of customer problems and eliminating them. Seeking efficiency and repeatability in service delivery.
- Innovation: Designing and deploying digital customer experiences. Introducing new service offerings to improve customer outcomes and revenue.
- Systems: Knowledge of Customer Relationship Management (Salesforce) and Professional Services Automation (FinancialForce) tools and aligning technology and automation with organizational mission and vision.
Who You Are
- Strategic Mindset – You see ahead to future possibilities and translate them into breakthrough strategies.
- Global Perspective – You take a broad view when approaching issues, using a global lens.
- Drives Results – You consistently achieve results, even under tough circumstances.
- Directs Work – You provide direction, delegate, and remove obstacles to get work done.
- Organizational Savvy – You maneuver comfortably through complex policy, process, and people-related organizational dynamics.
All Company Core Competencies
- Customer Focus: You build strong customer relationships and deliver customer-centric solutions.
- Cultivates Innovation: You create new and better ways for the organization to be successful.
- Collaborates: You build partnerships and work collaboratively with others to meet shared objectives.
- Instills Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity.
- Self-Development: You actively seek new ways to grow and be challenged using both formal and informal development channels.
- Develops Talent (Mgmt Only): You develop people to meet both their career goals and the organization\'s goals.
Senior Manager, Software Implementation & Product Adoption in Bristol employer: Command Alkon
As a Senior Manager in Software Implementation and Product Adoption, you will thrive in a dynamic and innovative environment that prioritises employee growth and collaboration. Our company fosters a culture of continuous improvement and customer focus, offering extensive professional development opportunities and the chance to lead a talented team across the EMEA region. With a commitment to embracing new technologies and enhancing customer experiences, we provide a rewarding workplace where your strategic vision can make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Software Implementation & Product Adoption in Bristol
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Command Alkon or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Command Alkon.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Command Alkon.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Command Alkon that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Senior Manager, Software Implementation & Product Adoption in Bristol
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Command Alkon.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Command Alkon and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Command Alkon
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Command Alkon uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
