At a Glance
- Tasks: Manage strategic customer accounts and drive their success with Microsoft Dynamics 365 Business Central.
- Company: Respected Microsoft Business Applications partner with a focus on innovation.
- Benefits: Competitive salary, generous leave, pension scheme, and ongoing professional development.
- Other info: Join a supportive and forward-thinking team with access to the latest technologies.
- Why this job: Shape account management practices and make a real impact on customer relationships.
- Qualifications: 5+ years in Account Management with strong knowledge of Microsoft Dynamics 365 Business Central.
The predicted salary is between 65000 - 65000 £ per year.
Are you an experienced Account Manager with a strong understanding of Microsoft Dynamics 365 Business Central and a passion for building long-term customer relationships? We are working with a growing and highly respected Microsoft Business Applications partner seeking a Key Account Manager to take ownership of a portfolio of strategic customers. This is an exciting opportunity to play a pivotal role in shaping account management practices, driving customer success, and delivering commercial growth.
The Role
- As a Key Account Manager, you will act as a trusted advisor to a portfolio of high-value customers, building strategic relationships and helping clients maximise the value of their Microsoft Dynamics 365 Business Central investment.
- You'll work closely with senior stakeholders, consultants, delivery teams, and leadership to ensure customers achieve their business objectives while identifying opportunities for growth and service enhancement.
Key Responsibilities
- Manage and develop a portfolio of strategic customer accounts.
- Build long-term account plans aligned with customer goals and business priorities.
- Lead regular account reviews and strategic business discussions with key stakeholders.
- Coordinate internal teams to ensure customer commitments are delivered successfully.
- Identify opportunities for upselling, cross-selling, and service optimisation.
- Create and manage account growth and revenue plans.
- Lead contract renewals and commercial discussions.
- Proactively manage customer satisfaction, retention, and risk mitigation.
- Contribute to the development of best-practice account management processes.
About You
- 5+ years' experience in Account Management, Customer Success, or a commercial customer-facing role within ERP, SaaS, or subscription-based software environments.
- Strong knowledge of Microsoft Dynamics 365 Business Central.
- Proven track record of managing complex customer relationships and multiple stakeholders.
- Commercially astute with experience driving account growth and customer retention.
- Strategic thinker with the ability to identify long-term opportunities.
- Excellent communication and relationship-building skills.
- Highly organised and able to manage multiple priorities effectively.
- Experience using CRM platforms such as HubSpot would be advantageous.
What's on Offer
- Competitive salary and benefits package.
- Generous annual leave entitlement, including your birthday off.
- Pension scheme from day one.
- Critical illness and life assurance cover.
- Electric vehicle salary sacrifice scheme.
- Employee Assistance Programme.
- Ongoing professional development and Microsoft certification opportunities.
- Access to the latest Microsoft technologies and tools.
- Supportive, innovative, and forward-thinking working environment.
If you're passionate about customer success, commercial growth, and Microsoft Dynamics 365 Business Central, we'd love to hear from you. Apply today for a confidential discussion.
Key Account Manager – Microsoft Dynamics 365 Business Central employer: Comley Jones
Join a dynamic and innovative team as a Key Account Manager, where your expertise in Microsoft Dynamics 365 Business Central will be valued and nurtured. With a strong focus on employee growth, we offer ongoing professional development opportunities, a supportive work culture, and a competitive benefits package that includes generous annual leave and a pension scheme from day one. Located in the UK, this role provides a unique chance to build long-term relationships with strategic customers while working with cutting-edge technologies in a forward-thinking environment.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager – Microsoft Dynamics 365 Business Central
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft Dynamics 365. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your expertise! Prepare a portfolio or case studies that highlight your success in account management and customer relationships. This will help you stand out during interviews and discussions.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to companies you admire. Express your interest in their work and how you can contribute, especially in roles related to Microsoft Dynamics 365.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in Microsoft Dynamics 365 and account management. This not only boosts your knowledge but also shows potential employers that you're committed to your professional growth.
We think you need these skills to ace Key Account Manager – Microsoft Dynamics 365 Business Central
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience with Microsoft Dynamics 365 Business Central and any relevant achievements that showcase your ability to build long-term customer relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your strategic thinking can drive account growth. Be sure to mention specific examples from your past roles.
Showcase Your Communication Skills:As a Key Account Manager, communication is key! In your application, demonstrate your excellent communication and relationship-building skills. This could be through your writing style or by sharing experiences where you successfully managed complex customer relationships.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Comley Jones
✨Know Your Stuff
Make sure you brush up on Microsoft Dynamics 365 Business Central. Understand its features, benefits, and how it can help businesses grow. Being able to discuss specific use cases or success stories will show your expertise and passion for the product.
✨Build Your Relationship Strategy
Prepare to talk about how you would approach building long-term relationships with clients. Think about strategies you've used in the past to manage complex customer relationships and how you can apply them to this role. Be ready to share examples of how you've driven account growth and customer retention.
✨Showcase Your Communication Skills
As a Key Account Manager, communication is key. Practice articulating your thoughts clearly and confidently. You might be asked to lead discussions or present ideas, so being able to convey your message effectively will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a difficult client or identifying upselling opportunities. Think through potential scenarios and how you would approach them, demonstrating your strategic thinking and problem-solving skills.
