At a Glance
- Tasks: Provide top-notch support for Dynamics 365 Business Central clients and troubleshoot system issues.
- Company: Join a leading Microsoft Partner known for innovative solutions.
- Benefits: Up to £55,000 salary, performance bonus, funded certifications, and 25+ days holiday.
- Other info: Enjoy a supportive culture with clear career progression opportunities.
- Why this job: Work with cutting-edge Microsoft technologies and make a real impact across diverse industries.
- Qualifications: Experience with Dynamics 365 Business Central and strong problem-solving skills required.
The predicted salary is between 42000 - 66000 £ per year.
Salary: Up to £55,000 + bonus + excellent benefits
Join a Leading Microsoft Partner
I am hiring for a growing and well-established Microsoft Dynamics Partner specialising in delivering innovative solutions built on Microsoft Dynamics 365 Business Central. Due to continued growth and new client wins, we are looking for a skilled D365 Business Central Support Consultant to join the expert support team. This is an excellent opportunity to work in a true consultancy environment, supporting a diverse client base across multiple industries, while developing your functional and technical expertise with the latest Microsoft technologies.
The Role
As a Business Central Support Consultant, you will provide high-quality functional support to external clients, ensuring they gain maximum value from their ERP solution. You will work closely with consultants, developers, and project teams in a collaborative partner environment.
Key Responsibilities
- Provide 1st, 2nd, and 3rd line support for Dynamics 365 Business Central clients
- Troubleshoot and resolve functional system issues across finance and operations
- Support key modules including Finance, Sales, Purchasing, Inventory, and Warehousing
- Manage support tickets and deliver resolutions within agreed SLAs
- Liaise with internal development teams for bug fixes and system enhancements
- Assist with client system upgrades, testing, and minor configuration changes
- Build strong relationships with clients and provide excellent customer service
- Contribute to internal documentation and knowledge sharing
Skills & Experience Required
- Proven experience supporting Dynamics 365 Business Central or Dynamics NAV
- Experience working for a Microsoft Partner, consultancy, or supporting multiple clients is highly desirable
- Strong functional knowledge, particularly within Finance modules
- Excellent problem-solving and communication skills
- Ability to prioritise and manage multiple client requests
- Understanding of AL, extensions, or integrations would be advantageous but not essential
What’s on Offer
- Salary up to £55,000
- Performance bonus
- Clear career progression path into Senior Consultant or Functional Consultant roles
- Funded Microsoft certifications and training
- Exposure to multiple industries and projects
- Pension
- 25+ days holiday
- Supportive and collaborative partner culture
Why Join?
- Work with the latest Microsoft cloud technologies
- Be part of a recognised and growing Microsoft Partner
- Gain exposure to exciting implementation and upgrade projects
D365 Business Central Support Consultant employer: Comley Jones
Comley Jones is an exceptional employer that fosters a dynamic and collaborative work culture, offering its Sales Executives the opportunity to thrive in a hybrid environment across the UK. With uncapped commission potential and a focus on professional development, employees are encouraged to grow their skills while making a significant impact within the Microsoft ecosystem. The company values innovation and teamwork, ensuring that every team member feels supported and empowered to achieve their goals.
StudySmarter Expert Advice🤫
We think this is how you could land D365 Business Central Support Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how personal connections can lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions related to D365 Business Central. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and problem-solving skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies of past projects where you’ve successfully supported clients. This will help us see your practical knowledge and how you can add value to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace D365 Business Central Support Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Dynamics 365 Business Central and any relevant projects. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting clients and how you can add value to our team. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can troubleshoot effectively, so let us know how you’ve resolved issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Comley Jones
✨Know Your Dynamics Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Business Central and its key modules, especially Finance, Sales, and Inventory. Be ready to discuss how you've tackled functional issues in the past and how you can apply that experience to help clients get the most out of their ERP solutions.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenging support tickets you've resolved. Highlight your thought process and the steps you took to troubleshoot and fix issues. This will demonstrate your analytical skills and ability to manage multiple client requests effectively.
✨Communicate Clearly and Confidently
Since you'll be liaising with clients and internal teams, practice articulating your thoughts clearly. Use straightforward language when explaining technical concepts, and be ready to answer questions about your communication style and how you build relationships with clients.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about potential situations you might encounter as a Support Consultant and how you would handle them. This could include managing a high-priority support ticket or collaborating with developers on a bug fix.
