A highly established Microsoft ISV specialising in innovative software solutions for Microsoft Dynamics 365 Finance & Supply Chain Management (F&SCM) are seeking an experienced Account Manager, to join their growing commercial team.
The organisation provides specialist software solutions and associated services that enhance the capabilities of D365 F&SCM, supporting complex business processes including document generation, formatting and secure distribution, alongside compliance with evolving global e-invoicing requirements.
This position will take responsibility for developing and expanding an established portfolio of medium-sized and enterprise customers and partners across the UK and Benelux. The primary focus will be on customer retention, strategic relationship management and identifying opportunities to increase revenue through the introduction of additional software solutions and services.
Working closely with end customers, Microsoft Dynamics 365 Partners, VARs and Global Systems Integrators, the successful individual will play a key role in strengthening commercial relationships and maximising the value of the organisation's solutions within the D365 F&SCM ecosystem.
Key Responsibilities
- Take ownership of an established portfolio of medium-sized and enterprise D365 F&SCM customer accounts, driving retention, growth and long-term commercial success.
- Develop and maintain strategic relationships with senior customer stakeholders, Microsoft Dynamics Partners, functional and technical architects, and Global Systems Integrators.
- Identify and develop cross-sell and upsell opportunities across the existing software portfolio and associated professional services.
- Conduct regular strategic account reviews with customers and partners, identifying business requirements and presenting commercial opportunities supported by clear ROI.
- Build a strong understanding of customer environments, business processes and existing D365 F&SCM implementations to identify opportunities for additional value.
- Work collaboratively with internal technical, consultancy and product teams to ensure customer requirements are understood and aligned with the product roadmap.
- Proactively manage account lifecycles, contract renewals and future commercial opportunities.
- Support Microsoft Partners and implementation organisations in understanding the capabilities and commercial benefits of the solutions.
Experience & Requirements
- Minimum of 4 years' experience in Account Management within enterprise software, ERP or IT services.
- Strong understanding of the Microsoft Dynamics 365 ecosystem, ideally with direct experience of D365 Finance & Supply Chain Management or Dynamics AX.
- Experience managing medium to large enterprise accounts within complex ERP environments.
- Previous engagement with Microsoft Dynamics Partners, VARs or Global Systems Integrators would be highly advantageous.
- Proven commercial capability, with experience identifying and developing upsell and cross-sell opportunities.
- Confident engaging with multiple stakeholders, from technical consultants and solution architects through to senior business executives and commercial decision-makers.
- Strong presentation, communication and relationship management skills.
Personal Attributes
The successful candidate will demonstrate a strategic and commercially focused approach to account management, with the ability to build credibility across both technical and business-facing stakeholders.
They will be proactive, self-motivated and comfortable working autonomously, with the resilience and patience required to manage complex enterprise relationships and longer-term corporate procurement cycles.
- Up to £100,000 OTE, comprising of a basic salary and commission.
- Pension contribution.
- Telephone and internet allowance.
- Comprehensive product training and ongoing professional development.
- Opportunity to manage and develop an established portfolio of enterprise customers and Microsoft Partners.
- A high degree of autonomy and responsibility within an international organisation.
- A supportive working environment with a strong focus on employee wellbeing and development.
Additional Requirements:
Full driving licence and access to a vehicle, with travel required for customer and partner engagement.
Applications
This is an excellent opportunity for an experienced D365 F&SCM Account Manager or ERP software professional to join a specialist Microsoft ISV, taking ownership of strategic customer relationships and driving commercial growth across an established enterprise portfolio.
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Account Manager – Microsoft Dynamics 365 F&SCM employer: Comley Jones
Join a dynamic and innovative Microsoft Dynamics partner in the South of England, where you will thrive in a hybrid/remote work environment that promotes flexibility and work-life balance. Our company fosters a collaborative culture, offering extensive opportunities for professional growth and development, ensuring you can advance your career while delivering impactful D365 projects. With competitive salaries and a comprehensive benefits package, we are committed to supporting our employees' success and well-being.
