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- Tasks: Support innovative neuromonitoring devices and lead troubleshooting efforts to enhance patient care.
- Company: Join CoMind, a pioneering tech company transforming brain monitoring.
- Benefits: Enjoy unlimited holiday, private health insurance, and equity in the company's success.
- Why this job: Make a real difference in healthcare while working with cutting-edge technology.
- Qualifications: 5+ years in product support with strong troubleshooting and communication skills.
- Other info: Flexible work options and excellent career development opportunities await you.
The predicted salary is between 36000 - 60000 £ per year.
About the Company - At CoMind, we are developing a non-invasive neuromonitoring technology that will result in a new era of clinical brain monitoring. In joining us, you will be helping to create cutting-edge technologies that will improve how we diagnose and treat brain disorders, ultimately improving and saving the lives of patients across the world.
About the Role - As a Product Support Engineer, you will support our fleet of devices deployed both externally and internally. You will apply your technical and tactical expertise to lead root cause investigations to solve critical path issues. You will lead life cycle engineering efforts across electronics and mechanical domains, and work collaboratively with software and optics engineers to diagnose issues, implement durable fixes, and ensure fleet reliability for internal and external users.
Additionally, you will support the product development organisation to transfer our next-generation neuromonitoring product from development into manufacturing. You will create work instructions and test protocols, develop test fixtures and service tools, and provide design-for-serviceability feedback during design and development.
At CoMind, all team members work at least 4 days per week from our new Kings Cross offices, plus a flexible work-from-home day.
Responsibilities:
- Become the subject matter expert for our existing devices, owning the lifecycle management of the hardware system
- Diagnose and troubleshoot issues across electronics, mechanical, and software subsystems.
- Perform root-cause investigations and implement corrective actions for recurring issues.
- Maintain configuration control of prototype hardware, software, and test setups.
- Support internal and external prototype deployments by ensuring readiness, reliability, and quick turnaround of fixes.
- Work closely with electronics, software, mechanical, and optical engineering teams to understand subsystem interactions and resolve cross-discipline issues.
- Collaborate with manufacturing partners and suppliers to resolve production difficulties or quality issues.
- Participate in technical design reviews and documentation efforts.
Skills & Experience:
- 5+ years experience in a product support, field service, systems, sustaining, or manufacturing/production engineering role
- Hands-on experience troubleshooting electronics and software issues; comfort working with mechanical assemblies.
- Strong ability to understand and support existing hardware and software designs
- Experience performing root-cause analysis and implementing corrective/preventive actions in a regulated environment
- Proficiency creating engineering documentation such as work instructions, service procedures, and test protocols.
- Strong test, measurement, and debugging skills using standard lab equipment (oscilloscopes, DMMs, etc.)
- Ability to manage and triage multiple concurrent issues across a fleet of devices
- Excellent written and verbal communication skills with both technical and non-technical team members
- Familiarity with project management tools such as Jira and Confluence
- Background in electronics engineering or embedded/software-adjacent roles.
- Familiarity with optics or optical instrumentation.
- Experience in regulated industries, medical devices, or familiarity with standards such as IEC 60601, ISO 13485, or similar.
- Experience supporting transfer to manufacturing or managing product life-cycle improvements.
Benefits:
- Company equity plan so all employees share in the success of the company
- Salary-sacrifice pension scheme
- Private medical, dental and vision insurance (medical history disregarded)
- Group life assurance at 4x annual income
- Comprehensive mental health support, including unlimited access to 1:1 sessions with trained professionals
- Unlimited holiday allowance (+ bank holidays) and one week of remote working per quarter
- Free lunch twice per week via JustEat and free dinner on those days where you need to work later
- Twice weekly deliveries of fresh fruit and a comprehensive selection of snacks and drinks
- YuLife subscription, allowing you to turn your daily steps and meditation into discounts at a range of stores
- Access to Udemy for upskilling and professional development
Product Support Engineer in London employer: CoMind
Contact Detail:
CoMind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CoMind on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the technical interview by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've solved complex issues in electronics or software. We want to see your problem-solving prowess!
✨Tip Number 3
Show off your passion for neuromonitoring technology! Research CoMind’s products and be prepared to discuss how you can contribute to their mission. This will demonstrate your genuine interest and commitment to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the CoMind team.
We think you need these skills to ace Product Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Engineer role. Highlight your experience with electronics, software troubleshooting, and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about neuromonitoring technology and how your background makes you a great fit for CoMind. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills: In your application, be sure to include examples of how you've tackled complex issues in past roles. We’re keen on candidates who can demonstrate their root-cause analysis skills and how they’ve implemented effective solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at CoMind
✨Know Your Stuff
Make sure you’re well-versed in the technical aspects of the role. Brush up on your knowledge of electronics, mechanical systems, and software troubleshooting. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the concepts but have hands-on expertise.
✨Show Your Problem-Solving Skills
Prepare to discuss how you've tackled complex issues in previous roles. Think of a few examples where you led root cause investigations or implemented corrective actions. This will demonstrate your ability to think critically and work collaboratively with cross-discipline teams.
✨Get Familiar with Their Products
Before the interview, take some time to research CoMind’s neuromonitoring technology. Understanding their products and the challenges they face will help you tailor your responses and show genuine interest in the company’s mission to improve brain health.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll likely be interacting with both technical and non-technical team members, so being able to communicate effectively is key. Prepare to showcase your written communication skills by discussing any engineering documentation you’ve created in the past.
