At a Glance
- Tasks: Provide advice on welfare benefits and support customers with their needs.
- Company: Join a dedicated team focused on financial inclusion and community support.
- Benefits: Competitive salary, fixed-term contract, and opportunities for professional growth.
- Other info: Work in a supportive environment with potential for career progression.
- Why this job: Make a real difference in people's lives by helping them navigate financial challenges.
- Qualifications: HNC level education and strong customer service skills required.
The predicted salary is between 32610 - 35639 € per year.
37 hours per week, fixed term to 31 March 2027
£32,610 – £35,639 per annum (inclusive of £2,997 Distant Islands Allowance)
The post holder will provide advice and guidance on welfare benefits (Scottish and National) and other services tailored to the individual needs of customers. The post holder will also be required to liaise with external agencies including Social Security Scotland, Department for Work and Pensions, Job Centre Plus, the Assessor and Western Isles Citizens Advice.
You must have good customer service skills as you will be required to handle situations where customers may be angry or upset.
You should have knowledge of welfare benefits and have the ability to explain entitlement and assessment processes clearly to customers.
It is essential you are educated to HNC level or equivalent.
Appointment to the post is fixed term until 31 March 2027. Salary for the above post is inclusive of Distant Islands Allowance. Appointment to the post will be on the first point of grade with annual incremental progression.
It is vital you read the attached job description and person specification; in your Experience statement please detail how you meet each of the essential criteria we ask for in the person specification.
Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
Closing Date: Monday 8 June 2026
Financial Inclusion Officer (7814) - CNS06243 in Stornoway employer: Comhairle nan Eilean Siar
As a Financial Inclusion Officer, you will join a supportive and dynamic team dedicated to making a real difference in the community. Our organisation prioritises employee well-being with a strong focus on professional development, offering opportunities for growth and training tailored to your career aspirations. Located in the picturesque Western Isles, we provide a unique work environment that fosters collaboration and inclusivity, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Inclusion Officer (7814) - CNS06243 in Stornoway
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role of Financial Inclusion Officer.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle upset customers and prepare how you'd respond. This will come in handy during the interview.
✨Tip Number 3
Don’t just focus on your qualifications; share personal experiences that demonstrate your knowledge of welfare benefits. Real-life examples can make a big impact!
✨Tip Number 4
Apply through our website for a smoother process. It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step!
We think you need these skills to ace Financial Inclusion Officer (7814) - CNS06243 in Stornoway
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, make sure to read the job description and person specification carefully. This will help you understand what we're looking for and how you can tailor your experience to match our needs.
Highlight Relevant Experience:In your experience statement, be sure to detail how you meet each of the essential criteria. Use specific examples from your past roles that demonstrate your knowledge of welfare benefits and customer service skills.
Keep it Clear and Concise:When writing your application, aim for clarity and conciseness. Avoid jargon and keep your sentences straightforward. We want to see your qualifications without having to sift through unnecessary fluff!
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us!
How to prepare for a job interview at Comhairle nan Eilean Siar
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits, both Scottish and National. Familiarise yourself with the entitlement and assessment processes so you can explain them clearly during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled difficult customer situations in the past. This role requires a calm and empathetic approach, so be ready to demonstrate your ability to manage upset or angry customers effectively.
✨Research the Agencies
Take some time to learn about the external agencies you'll be liaising with, like Social Security Scotland and Citizens Advice. Understanding their roles will help you answer questions about collaboration and show your commitment to providing comprehensive support.
✨Tailor Your Experience Statement
When detailing your experience, make sure to align it with the essential criteria listed in the person specification. Use specific examples that highlight your qualifications and how they relate to the job description.
