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- Tasks: Provide high-quality customer service and respond to community alarm calls.
- Company: Join the Comhairle’s dedicated Customer Service Team on the Isle of Lewis.
- Benefits: Earn £15.38 per hour with a Distant Islands Allowance included.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: Standard grade English and Maths or equivalent; IT literacy required.
- Other info: In-person interviews offer a chance to meet the team and see the work environment.
Job Description
Relief Customer Services Officer, Faire, Isle of Lewis
£15.38 per hour (inclusive of £1.48 Distant Islands Allowance per hour)
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The Customer Service Officer is part of the Comhairle’s Customer Service Team responsible for providing a high-quality customer service on behalf of the Comhairle.
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Officers based at Faire provide the community alarm service for members of the community who may require emergency assistance. The Officer will be expected to respond to calls with the minimum of delay, to determine accurately callers needs, and where appropriate, to make immediate contact with relatives, identified contact persons, or professional agencies such as the General Practitioners, Police, Fire or Ambulance. You will be required to display an efficient, effective, professional and sympathetic manner when dealing with customers.
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You must demonstrate knowledge and understanding of effective customer care and understanding of essential elements of office procedures. You must have excellent communication skills and be able to undertake a variety of different tasks. You should have experience of dealing with the public and experience of handling high call volumes.
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You will hold the qualifications of standard grade English and Mathematics or equivalent. It is essential that you are IT literate with efficient digital skills, and have experience of dealing with customers in a polite, friendly and positive manner.
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Salary for the above post is inclusive of Distant Islands Allowance. Appointment to the post will be on the first point of the grade.
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Please see attached 'Job Description & Person Specification ' for further information.
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Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
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Closing Date: Monday 13 October 2025
Oifigear Sheirbheisean Luchd-cleachdaidh Faothachaidh, Fà ire, Eilean Leòdhais
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£15.38 gach uair a thìde (a’ gabhail a-steach £1.48 de Chuibhreann Eileannan Iomallach gach uair)
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Bidh an t-Oifigear Seirbheis Luchd-cleachdaidh na bhall de Sgioba Sheirbheis Luchd-cleachdaidh na Comhairle a tha an urra ri bhith lìbhrigeadh deagh sheirbheisean do luchd-cleachdaidh às leth na Comhairle.
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Tha na h-oifigearan a tha stèidhichte aig Faire a’ ruith seirbheis rabhaidh coimhearsnachd do bhuill na coimhearsnachd bhios a’ feumachdainn cùideachadh èigneach. Bithear a’ dùileachadh gum freagair an t-oifigear brathan cho luath ’s a ghabhas, feumalachdan luchd- cleachdaidh a mheas gu h-inigeil gus, mar a bhios iomchaidh, fios a chur gu cà irdean sa bhad, daoine ainmichte no buidhnean proifeiseanta leithid Dotairean teaghlaich, Poileas, Luchd-smà laidh no aimbaileans. Feumaidh tu a bhith èifeachdach, sgiobalta, proifeiseanta agus coibhneil nad dhèiligeadh ri luchd-cleachdaidh.
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Feumaidh tuigse agus eòlas a bhith agad air cùram èifeachdach do luchd-cleachdaidh agus tuigse air dòighean-obrach a tha riatanach ann an oifis. Feumaidh do sgilean conaltraidh a bhith aig à rd ìre agus a bhith comasach air gnìomhan de dhiofar sheòrsaichean a choileanadh. Bu chòir gum biodh tu eòlach air a bhith dèiligeadh leis a’ phoball agus a’ là imhseachadh tòrr iarrtasan còmhla.
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Bu chòir teisteanasan Ìre Choitcheann a bhith agad ann am Beurla agus Matamataic no samhail. Tha e riatanach gu bheil thu ealanta a thaobh teicneòlais le sgilean digeatach aig deagh ìre ’s tu eòlach air a bhith dèiligeadh ri luchd-cleachdaidh ann an dòigh mhodhail, chà irdeil agus mhisneachail.
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Tha an tuarastal a’ gabhail a-steach Cuibhreann Eileanan Iomallach. Thèid an neach a shoirbhicheas fhastadh air a’ chiad ìre den rang.
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Faic ‘Cunntas Obrach agus Sònrachadh Pearsanta airson tuilleadh fiosrachaidh.
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Thèid agallaibhean a chumail air beulaibh dhaoine, a’ toirt cothroim do thagraichean coinneachadh ris an sgioba agus beachd fhaighinn air an à rainneachd obrach.
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Ceann-latha: Diluain 13 DÃ mhair 2025
Relief Customer Service Officer, Isle of Lewis - Faire - CNS05785 employer: Comhairle nan Eilean Siar
Contact Detail:
Comhairle nan Eilean Siar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Customer Service Officer, Isle of Lewis - Faire - CNS05785
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Comhairle and their customer service values. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your excellent communication skills and experience dealing with the public.
✨Tip Number 3
Dress the part! Make sure you look professional and approachable for your interview. First impressions matter, especially in a customer service role where you'll be representing the Comhairle.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Relief Customer Service Officer, Isle of Lewis - Faire - CNS05785
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the job description. We want to see how you can bring your unique flair to the role!
Show Off Your Communication Skills: Since this role is all about customer service, don’t forget to showcase your excellent communication skills in your application. Use clear and friendly language to demonstrate your ability to connect with people.
Highlight Relevant Experience: If you've got experience dealing with the public or handling high call volumes, make it shine! We love seeing how your past roles have prepared you for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and makes a great first impression!
How to prepare for a job interview at Comhairle nan Eilean Siar
✨Know Your Customer Service Basics
Brush up on the key principles of effective customer service. Understand how to handle various situations with empathy and professionalism, as this role requires a sympathetic approach when dealing with community members in need.
✨Practice Your Communication Skills
Since excellent communication is crucial for this position, practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter, such as responding to emergency calls or addressing customer concerns.
✨Familiarise Yourself with Office Procedures
Make sure you understand essential office procedures and digital skills required for the job. Being IT literate is a must, so review any relevant software or systems that may be used in the role to show you're prepared.
✨Showcase Your Experience with the Public
Be ready to discuss your previous experience dealing with the public, especially in high-pressure situations. Share specific examples of how you've successfully managed customer interactions, highlighting your ability to remain calm and effective under pressure.