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- Tasks: Be the friendly face of customer service, helping with various enquiries.
- Company: Join a supportive team in Stornoway, dedicated to community services.
- Benefits: Enjoy competitive pay, a welcoming environment, and opportunities for growth.
- Why this job: Make a real impact while developing your skills in a dynamic setting.
- Qualifications: Standard grade English and Maths required; IT skills and customer experience preferred.
- Other info: In-person interviews allow you to meet the team and see the workplace.
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Relief Customer Service Officer, Stornoway
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Client:
Location:
Stornoway, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
63d960f1e18e
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Advert
Relief Customer Services Officer, Permanent per hour (inclusive of Distant Islands Allowance per hour)
You will be the first point of contact for front-line contacts with customers ranging across a number of Comhairle services. You will be required to display an efficient, effective, professional and sympathetic manner when dealing with customers, and will liaise with other departments and community planning partners, where appropriate, in order to fully resolve customer enquiries.
You must demonstrate knowledge and understanding of effective customer care and understanding of essential elements of office procedures. You must have excellent communication skills and be able to undertake a variety of different tasks.
You will hold the qualifications of standard grade English and Mathematics or equivalent. It is essential that you are IT literate with efficient keyboard skills, and have experience of dealing with customers in a polite, friendly and positive manner. Knowledge of local government services is desirable.
A Full UK driving license is essential.
Salary for the above post is inclusive of Distant Islands Allowance. Appointment to the post will be on the first point of the grade.
It is vital you read the job description and person specification, in your Experience statement please detail how you meet each of the essential criteria we ask for in the person specification.
Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
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Relief Customer Service Officer employer: Comhairle nan Eilean Siar
Contact Detail:
Comhairle nan Eilean Siar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Customer Service Officer
✨Tip Number 1
Familiarise yourself with the local government services in Stornoway. Understanding the specific services offered will not only help you answer customer queries effectively but also demonstrate your commitment to the role during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for the types of customer interactions you might face, allowing you to respond in a professional and sympathetic manner.
✨Tip Number 3
Make sure to highlight any previous customer service experience you have during the interview. Be ready to share specific examples of how you've handled difficult situations or resolved customer issues in the past.
✨Tip Number 4
Since interviews will be conducted in person, consider visiting the location beforehand if possible. This will give you a feel for the environment and help you appear more confident and familiar during your interview.
We think you need these skills to ace Relief Customer Service Officer
Some tips for your application 🫡
Understand the Job Description: Carefully read the job description and person specification for the Relief Customer Service Officer role. Make sure you understand the essential criteria and responsibilities outlined.
Tailor Your Experience Statement: In your experience statement, explicitly detail how you meet each of the essential criteria mentioned in the person specification. Use specific examples from your past experiences to demonstrate your skills and knowledge.
Highlight Communication Skills: Since excellent communication skills are crucial for this role, ensure you highlight any relevant experiences where you effectively communicated with customers or colleagues. This could include examples of resolving customer enquiries or working collaboratively with teams.
Proofread Your Application: Before submitting your application, proofread it carefully. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Comhairle nan Eilean Siar
✨Know the Job Description Inside Out
Make sure you thoroughly understand the role of a Relief Customer Service Officer. Familiarise yourself with the key responsibilities and required skills, such as effective customer care and office procedures, so you can confidently discuss how your experience aligns with these.
✨Demonstrate Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated with customers in the past. Think about situations where you resolved issues or provided support, showcasing your ability to be polite, friendly, and professional.
✨Showcase Your IT Literacy
As the job requires IT literacy and efficient keyboard skills, be ready to discuss your experience with relevant software and tools. If possible, mention specific systems you've used in previous roles that relate to customer service or office tasks.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with thoughtful questions about the team, work environment, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
