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- Tasks: Provide top-notch customer service and respond to community alarm calls.
- Company: Join the Comhairle's dedicated Customer Service Team in a supportive environment.
- Benefits: Enjoy a competitive salary, Distant Islands Allowance, and job security.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Standard grade English and Maths or equivalent; IT literacy required.
- Other info: In-person interviews offer a chance to meet the team and see the workplace.
The predicted salary is between 14837 - 15406 £ per year.
Job Description
Customer Services Officer, Faire, Isle of Lewis
18.5 hours per week, Permanent position
£14,837 to £15,406 per annum (inclusive of £1,430 Distant Islands Allowance per annum)
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The Customer Service Officer is part of the Comhairle’s Customer Service Team responsible for providing a high-quality customer service on behalf of the Comhairle.
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Officers based at Faire provide the community alarm service for members of the community who may require emergency assistance. The Officer will be expected to respond to calls with the minimum of delay, to determine accurately callers needs, and where appropriate, to make immediate contact with relatives, identified contact persons, or professional agencies such as the General Practitioners, Police, Fire or Ambulance. You will be required to display an efficient, effective, professional and sympathetic manner when dealing with customers.
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You must demonstrate knowledge and understanding of effective customer care and understanding of essential elements of office procedures. You must have excellent communication skills and be able to undertake a variety of different tasks. You should have experience of dealing with the public and experience of handling high call volumes.
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You will hold the qualifications of standard grade English and Mathematics or equivalent. It is essential that you are IT literate with efficient digital skills, and have experience of dealing with customers in a polite, friendly and positive manner.
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Salary for the above post is inclusive of Distant Islands Allowance. Appointment to the post will be on the first point of the grade.
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Please see attached 'Job Description & Person Specification ' for further information.
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Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
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Closing Date: Monday 13 October 2025
Oifigear Seirbheis Luchd-cleachdaidh, Fà ire, Eilean Leòdhais
18.5 uair san t-seachdain, Obair mhaireannach
£14,837 gu £15,406 gach bliadhna (a’ gabhail a-steach £1,430 Cuibhreann Eileanan Iomallach gach bliadhna)
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Bidh an t-Oifigear Seirbheis Luchd-cleachdaidh na bhall de Sgioba Sheirbheis Luchd-cleachdaidh na Comhairle a tha an urra ri bhith lìbhrigeadh deagh sheirbheisean do luchd-cleachdaidh às leth na Comhairle.
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Tha na h-oifigearan a tha stèidhichte aig Faire a’ ruith seirbheis rabhaidh coimhearsnachd do bhuill na coimhearsnachd bhios a’ feumachdainn cùideachadh èigneach. Bithear a’ dùileachadh gum freagair an t-oifigear brathan cho luath ’s a ghabhas, feumalachdan luchd- cleachdaidh a mheas gu h-inigeil gus, mar a bhios iomchaidh, fios a chur gu cà irdean sa bhad, daoine ainmichte no buidhnean proifeiseanta leithid Dotairean teaghlaich, Poileas, Luchd-smà laidh no aimbaileans. Feumaidh tu a bhith èifeachdach, sgiobalta, proifeiseanta agus coibhneil nad dhèiligeadh ri luchd-cleachdaidh.
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Feumaidh tuigse agus eòlas a bhith agad air cùram èifeachdach do luchd-cleachdaidh agus tuigse air dòighean-obrach a tha riatanach ann an oifis. Feumaidh do sgilean conaltraidh a bhith aig à rd ìre agus a bhith comasach air gnìomhan de dhiofar sheòrsaichean a choileanadh. Bu chòir gum biodh tu eòlach air a bhith dèiligeadh leis a’ phoball agus a’ là imhseachadh tòrr iarrtasan còmhla.
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Bu chòir teisteanasan Ìre Choitcheann a bhith agad ann am Beurla agus Matamataic no samhail. Tha e riatanach gu bheil thu ealanta a thaobh teicneòlais le sgilean digeatach aig deagh ìre ’s tu eòlach air a bhith dèiligeadh ri luchd-cleachdaidh ann an dòigh mhodhail, chà irdeil agus mhisneachail.
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Tha an tuarastal a’ gabhail a-steach Cuibhreann Eileanan Iomallach. Thèid an neach a shoirbhicheas fhastadh air a’ chiad ìre den rang.
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Faic ‘Cunntas Obrach agus Sònrachadh Pearsanta airson tuilleadh fiosrachaidh.
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Thèid agallaibhean a chumail air beulaibh dhaoine, a’ toirt cothroim do thagraichean coinneachadh ris an sgioba agus beachd fhaighinn air an à rainneachd obrach.
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Ceann-latha: Diluain 13 DÃ mhair 2025
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Customer Service Officer, Faire, Isle of Lewis (2150) - CNS05784 employer: Comhairle nan Eilean Siar
Contact Detail:
Comhairle nan Eilean Siar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer, Faire, Isle of Lewis (2150) - CNS05784
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Faire and the Comhairle. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your customer service abilities. Think about times you’ve handled tough situations or gone above and beyond for a customer.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Officer, Faire, Isle of Lewis (2150) - CNS05784
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the job description. We want to see how you can bring value to our team at Faire!
Show Off Your Communication Skills: Since this role is all about customer service, don’t forget to showcase your excellent communication skills in your application. Use clear and friendly language to reflect the professional yet sympathetic manner we’re looking for.
Highlight Relevant Experience: If you've got experience dealing with the public or handling high call volumes, make it shine! We love seeing how your past roles have prepared you for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re tech-savvy, which is a big plus for us!
How to prepare for a job interview at Comhairle nan Eilean Siar
✨Know Your Customer Service Basics
Before heading into the interview, brush up on the key principles of effective customer service. Understand how to handle various customer scenarios, especially in emergency situations, as this role requires a calm and professional approach.
✨Showcase Your Communication Skills
During the interview, make sure to demonstrate your excellent communication skills. Practice clear and concise responses, and be ready to discuss how you've effectively communicated with customers in the past, especially under pressure.
✨Familiarise Yourself with Office Procedures
Since the role involves various office tasks, it’s crucial to show that you understand essential office procedures. Be prepared to discuss your experience with administrative tasks and how you manage your time efficiently.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to explain how you'd handle specific customer interactions. Think of examples from your past experiences that highlight your problem-solving skills and ability to remain sympathetic and professional.